U-Haul Employee Reviews
Out of 683 U-Haul employee reviews, 66% were positive. The remaining 34% were constructive reviews with the goal of helping U-Haul improve their work culture. The Sales team, with 82% positive reviews, reports the best experience at U-Haul compared to all other departments at the company. The Marketing team offered the most constructive feedback, with 36% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Posted 13 days ago
Mostly amazing. Pay could be better but bonuses generally make up for wages.
Review from Customer Support Dept · Posted 24 days ago
What do you like best about the leadership team?
They care about the company, product, and team. Willing to do anything they ask us to do.
Review from Customer Support Dept · Posted 24 days ago
Flexible schedule and good work environment
I feel like I am apart of the team
Firm, fair and friendly and I wish that all the layers believed in family work ethics in the workplace.
That they will get out there and work too
What does the leadership team need to get better at?
Communication and Leadership roles and better interaction with staff
Learning how to treat your good employees U-Haul can't understand why there turn over is so high well it's because they don't do anything to keep people
Company needs to learn work life balance
Honesty and loyalty would help
Being friendly to both customers and employees
What is the best part about your compensation package?
It starts immediately and is very straightforward
Review from Customer Support Dept · Posted 24 days ago
The best is Pto and 401k
No health benefits ,but ,stock share payments are good
This was probably the only thing good about working for this company.
Medical dental vacation personal time team effort
Why do you feel undervalued and what would make you feel better about your compensation?
Uhaul cant five me a good product to deliver.
Posted 13 days ago
maybe dont pay your employees 14 an hour
Posted 14 days ago
Don’t understand how the administration would bring in a GM that doesn’t like to
My manager only speaks to me if he's unhappy about something. He listens to the wrong people then wonders why he can't keep quality people. He doesn't care about policy, only $.
Getting dental on my own is cheaper than the companies when going through the process with the same vendor. There is no medical insurance, just a limited monetary return for medical needs. The training is lax and there is no review system
What are some of the best things about your team?
Teamwork, working together, efficiency, communication
Review from Customer Support Dept · Posted 24 days ago
Hard working and dependable also very helpful
Get along ,feel comfortable,have humorous moments.We work together well and look out for each other
Concern for others work ethic
They treat you like family.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
They dont care and i dont blamed them. Your company dont psy for all the work staffs has to do.
Higher pay.. actqully care about the employees that make your business thrive...
The rate of pay is low, so you can't attract or keep quality workers.
some that I have met are great - while others are only out for themselves
There is a clickishness with the boss and several employees that leaves some people out in the cold. Benefits like meals are not consistent between shifts, nor is information
What is most positive about the culture and environment at your company?
It feels like a family, home, consideration, respect
Review from Customer Support Dept · Posted 24 days ago
Very casual and supportive environment
They Have a GM that gets paid for free; literally
Culture wise we all get along and there is respect .
Bathrooms are cleaner than s some shops
What needs to change to make the company culture better?
I need trucks that run and for my uhaul traffiic team members to show respect. They are so disrectful
Posted 13 days ago
Expections are unrealistic and so is the work life balance
Managers Don't need to be so condescending
More staff to assist or help.
It needs an overhaul at the top.
What did you like most about the interview process?
I was made to feel very comfortable
Review from Customer Support Dept · Posted 24 days ago
It wad very personable and professional
Not too many questions but adequate as far as experience goes.
The GM was really nice.
It a working interview based on performance.
Review from Operations Dept
What would you improve about your company's interview process?
Be more specific and see if they really want to work
Not a whole lot needs team players
They don't even give real interviews. They don't even discuss wages with you. If you can work and you are desperate for money. They want you!!!!
Review from Customer Support Dept
Have an actual interviewer who has spent more than 2 minutes looking over your resume and actually prep for interviews
Drug test first before anything then we can talk
What makes you most happy at work?
Not dealing with uhaul. Yall have made a good team member gone sour
Posted 13 days ago
Knowing that i always have someone to go to with any and every concern
Review from Customer Support Dept · Posted 24 days ago
My co workers my boss and my flexible schedule
Saying good morning helps ,and how are you doing is nice.
My boss is amazing and well trained
What's going wrong and how can it be improved?
The employees that work hard and consistently show up need to be acknowledged if not rewarded.
Equipment isnt up to standards and no real communication between company and employees about ANYTHING
I pretty much already stated what's going on. I've been there around 4 years and been through 3 Managers and the turn over rate is second to none.
Review from Customer Support Dept
Senior leadership needs to focus on their customer service representatives and try to help them instead of using them as expendable pawns.
Theres too much to put into just 300 characters
What do you like best about your company?
I love my work. Our new manager is a total micromanaging tyrant. She is going to cause our most loyal people to leave
Review from Marketing Dept
I like the culture. Across the entire US, its very unified and supportive.
My boss is very laid back
What would you most like to see improved at your company?
I would like to see drastic pay raises for at home agents.