U-Haul Employee Reviews
Out of 703 U-Haul employee reviews, 66% were positive. The remaining 34% were constructive reviews with the goal of helping U-Haul improve their work culture. The Sales team, with 82% positive reviews, reports the best experience at U-Haul compared to all other departments at the company. The Marketing team offered the most constructive feedback, with 36% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Posted 10 days ago
Mostly amazing. Pay could be better but bonuses generally make up for wages.
Review from Customer Support Dept
What do you like best about the leadership team?
Thry know whats going on and can explain things to me when I ask questions.
Posted 10 days ago
They care about the company, product, and team. Willing to do anything they ask us to do.
Review from Customer Support Dept
Flexible schedule and good work environment
I feel like I am apart of the team
Firm, fair and friendly and I wish that all the layers believed in family work ethics in the workplace.
What does the leadership team need to get better at?
Management has anger issues. Do not give you a fair chance new hires at all. I've completed my 123 punch in my booklet. I was on level two. I would like an opportunity a chance to be a team member again I feel like I was treated unfairwithout warning. I was terminated then I got a text at 9 o'clock.
Posted 10 days ago
Find someone who appreciates there employees
Review from Operations Dept · Posted 13 days ago
Communication and Leadership roles and better interaction with staff
Learning how to treat your good employees U-Haul can't understand why there turn over is so high well it's because they don't do anything to keep people
Company needs to learn work life balance
What is the best part about your compensation package?
I like everything about it. It's great.
Posted 10 days ago
Stock from Uhaul is aweskms!
Posted 10 days ago
It starts immediately and is very straightforward
Review from Customer Support Dept
The best is Pto and 401k
No health benefits ,but ,stock share payments are good
Why do you feel undervalued and what would make you feel better about your compensation?
Because we all feel treated unfairly as well as unappreciated
Review from Operations Dept · Posted 13 days ago
Uhaul cant five me a good product to deliver.
maybe dont pay your employees 14 an hour
Don’t understand how the administration would bring in a GM that doesn’t like to
My manager only speaks to me if he's unhappy about something. He listens to the wrong people then wonders why he can't keep quality people. He doesn't care about policy, only $.
What are some of the best things about your team?
I get along with my coworkers we all work together
Posted 10 days ago
Theyre patient and kind, treat the customer with respect and dignity.
Posted 10 days ago
We try to lifted each other up since it feels like management pulls us down
Review from Operations Dept · Posted 13 days ago
Teamwork, working together, efficiency, communication
Review from Customer Support Dept
Hard working and dependable also very helpful
What do your coworkers need to improve and how could you work together better?
They dont care and i dont blamed them. Your company dont psy for all the work staffs has to do.
Higher pay.. actqully care about the employees that make your business thrive...
The rate of pay is low, so you can't attract or keep quality workers.
some that I have met are great - while others are only out for themselves
There is a clickishness with the boss and several employees that leaves some people out in the cold. Benefits like meals are not consistent between shifts, nor is information
What is most positive about the culture and environment at your company?
That if I have questions or if my manager needs tomshow men
Posted 10 days ago
Co workers bond together to help each others attitudes
Review from Operations Dept · Posted 13 days ago
It feels like a family, home, consideration, respect
Review from Customer Support Dept
Very casual and supportive environment
They Have a GM that gets paid for free; literally
What needs to change to make the company culture better?
I need trucks that run and for my uhaul traffiic team members to show respect. They are so disrectful
Expections are unrealistic and so is the work life balance
Managers Don't need to be so condescending
More staff to assist or help.
It needs an overhaul at the top.
What did you like most about the interview process?
Got to speak to the person in charge of everyone. I know who i report to and who has the most experience.
Posted 10 days ago
The former GM was very professional
Review from Operations Dept · Posted 13 days ago
I was made to feel very comfortable
Review from Customer Support Dept
It wad very personable and professional
Not too many questions but adequate as far as experience goes.
What would you improve about your company's interview process?
Give a person a fair change
Posted 10 days ago
Be more specific and see if they really want to work
Not a whole lot needs team players
They don't even give real interviews. They don't even discuss wages with you. If you can work and you are desperate for money. They want you!!!!
Review from Customer Support Dept
Have an actual interviewer who has spent more than 2 minutes looking over your resume and actually prep for interviews
What makes you most happy at work?
Its simple and straightforward. Its repetitive but its a good routine.
Posted 10 days ago
Not dealing with uhaul. Yall have made a good team member gone sour
Knowing that i always have someone to go to with any and every concern
Review from Customer Support Dept
My co workers my boss and my flexible schedule
Saying good morning helps ,and how are you doing is nice.
What's going wrong and how can it be improved?
Management really needs to be taught how to properly treat employees
Review from Operations Dept · Posted 13 days ago
The employees that work hard and consistently show up need to be acknowledged if not rewarded.
Equipment isnt up to standards and no real communication between company and employees about ANYTHING
I pretty much already stated what's going on. I've been there around 4 years and been through 3 Managers and the turn over rate is second to none.
Review from Customer Support Dept
Senior leadership needs to focus on their customer service representatives and try to help them instead of using them as expendable pawns.
What do you like best about your company?
I love my work. Our new manager is a total micromanaging tyrant. She is going to cause our most loyal people to leave
Review from Marketing Dept
I like the culture. Across the entire US, its very unified and supportive.
My boss is very laid back
What would you most like to see improved at your company?
I would like to see drastic pay raises for at home agents.