
Positivity comes from the face who deals with the customers. Positive service people inadvertently promote this company. Starts from the bottom up.
The training should be a specialized job from within the company. Bending the reliability of the employees to do training should becompensated for.
Compensation packet needs to be expanded yearly with more focus on performance for employees that do all the customer service face to face and completion of service calls. This is shat keeps a company going.
Knowledge of benefits and not topping out in pay. Unsure as our company was bought out by Xerox if they have learned to look at the bigger picture of how the clients depend on theyre service people and in keeping those employee incentives coming.