Xerox Corporation CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Over work, under paid, under taught for skills needed, under appreciated
Review from Customer Support Dept
Review from Customer Support Dept
The people were great, but the work wasn't a good fit for me.
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They reward you well when you meet goals.
Review from Customer Support Dept
Hear what you have to say
Review from Customer Support Dept
They are working to improve
Review from Customer Support Dept
They always help when you need it.
Review from Customer Support Dept
What leadership, there does not seem to be any.
Review from Customer Support Dept
What does the leadership team need to get better at?
We are going through massive change that is very much needed. But massive layoffs lead to low moral which needs to be addressed
Review from Customer Support Dept
The leadership team needs to get better about creating a happier workspace.
Review from Customer Support Dept
Knowing their employees, and their experience level.
Review from Customer Support Dept
Communication and the truth about things within the company and policies
Review from Customer Support Dept
There is no leadership. They need to improve everything. The account manager for the account I work on can't take the time to turn on spell check in word or email.
Review from Customer Support Dept
What is the best part about your compensation package?
I feel I get paid fairly for my time.
Review from Customer Support Dept
It's better than nothing, feels like everyone is cutting back
Review from Customer Support Dept
We appeared to place people in pearl.
Review from Customer Support Dept
Compensation used to be very good, but as years go by it is going down.
Review from Customer Support Dept
I retired in 1994 from Xerox. It is the best Company ever.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Underpaid, more pay for the work thats being done
Review from Customer Support Dept
Higher wages, better health care
Review from Customer Support Dept
There is just too many variables in pay between those hired a few years before others. Managers have so few tool to re-evaluate and correct compensation inequalities.
Review from Customer Support Dept
Feel like we should be paid the same rate other DSPs are making in our surrounding areas. And i feel like bonuses and yearly raises should be brought into play
Review from Customer Support Dept
The keep benchmarking all the executive staff up and the employees down. What kinda crooked ruler they use up north?
Review from Customer Support Dept
What are some of the best things about your team?
There is room for raises and advancement.
Review from Customer Support Dept
Team work, we work together to get things done
Review from Customer Support Dept
Too much wasted time and not following the agenda
Review from Customer Support Dept
We have great team chemistry and everyone is looking to contribute and put in their best effort
Review from Customer Support Dept
There is nothing wrong with my team.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Have people actually talk instead of just watch a film.
Review from Customer Support Dept
They are very very childish.
Review from Customer Support Dept
They are all so worried about having a job no one can function as a team anymore.
Review from Customer Support Dept
They do not take any pride in making sure the job gets done on time and correctly
Review from Customer Support Dept
Some don't care, some care but only in negative ways.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
We USED to be great.
Review from Customer Support Dept
Being a team is good for morale
Review from Customer Support Dept
That they try to make it easier on us. The work itself is the hard part.
Review from Customer Support Dept
Our goal and focus is to do what's best for our customers
Review from Customer Support Dept
I am left alone to do my work.
Review from Customer Support Dept
What needs to change to make the company culture better?
New products. New ideas. New Marketeers . An engineering staff working in a direction we can be proud of.
Review from Customer Support Dept
Less complaining and more praises
Review from Customer Support Dept
The people who work alongside me need to be more mature.
Review from Customer Support Dept
We need real leadership at the top.
Review from Customer Support Dept
All management levels, upper management needs to know their employees work level
Review from Customer Support Dept
What did you like most about the interview process?
It was not intimidating like at other places.
Review from Customer Support Dept
I enjoyed meeting the interviewers
Review from Customer Support Dept
It's pretty short and you get an answer right away.
Review from Customer Support Dept
Free pens to play with while the dude rambled on.
Review from Customer Support Dept
I liked talking with the people
Review from Customer Support Dept
What would you improve about your company's interview process?
Less time with skill evaluations
Review from Customer Support Dept
What makes you most happy at work?
Making a comfortable living makes me happy for work each day.
Review from Customer Support Dept
I love the challenge of my job
Review from Customer Support Dept
Getting to talk with coworkers, and when I do my job well.
Review from Customer Support Dept
I like the mix of different activities I have to work on. Everyday is a little different
Review from Customer Support Dept
Fixing the machines and customers
Review from Customer Support Dept
What's going wrong and how can it be improved?
The shark has jumped the track.
Review from Customer Support Dept
My co-workers are very immature.
Review from Customer Support Dept
We really need real leadership.
Review from Customer Support Dept
No new talent, older work force will retire soon. I feel we will all be working for other copier companies with in five years.
Review from Customer Support Dept
Change the company that is being outsource too xerox
Review from Customer Support Dept
What do you like best about your company?
Everyone thinks they know what we do.
Review from Customer Support Dept
Everyone is professional
Review from Customer Support Dept
What would you most like to see improved at your company?
Compensation and retention efforts to improve morale.
Review from Customer Support Dept