Xerox Corporation Claimed Company
American global corporation that sells print and digital document solutions, services and document technology products in more than 160 countries read more
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Technicians are asked to have more and more responsibilities without the corresponding increase in pay. It used to be our job to fix devices, not its fix devices, and do all the networking IT work behind them but get paid the same
What are some of the best things about your team?
Always ready to give advice and help one another
What does the leadership team need to get better at?
Communicate with technicians that are on the ground to see how things are really working with the customers. Show appreciation by actually giving raises
What's going wrong and how can it be improved?
Poor customer support, they need to stop outsourcing. If it is outsourced, make sure those answering the phones are understandable to those making phone calls
Why do you feel undervalued and what would make you feel better about your compensation?
Increased workload/responsibilities without pay. Only way to get a raise is if you're a top tech and in a specific field and threaten to leave
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