Genesys Claimed Company

EMPLOYEE PARTICIPANTS: 237

TOTAL RATINGS: 2648

Talkdesk Claimed Company

This companyis accepting feedback from verified employees EMPLOYEE PARTICIPANTS: 136

TOTAL RATINGS: 3793

Genesys vs Talkdesk

Compare Genesys versus Talkdesk for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 237 employees and customers of Genesys and 136 employees and customers of Talkdesk.

Genesys

Genesys's brand is ranked #896 in the list of Global Top 1000 Brands, as rated by customers of Genesys. Their current valuation is $89.41M.

Talkdesk

Talkdesk's brand is ranked #934 in the list of Global Top 1000 Brands, as rated by customers of Talkdesk. Their current valuation is $400.00M.

3.7/5

Product Quality

4.1/5

3.7/5

Pricing

4.2/5

3.7/5

Customer Service

3.8/5

NPS Score

44%	Promoters
23%	Passive
33%	Detractors

NPS Score

63%	Promoters
17%	Passive
20%	Detractors

Net Promoter Score
Winner by 32

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See how Talkdesk compares to its competitors

Working at Genesys vs Working at Talkdesk

72 / 100

CEO Rating

Tiago Paiva

84 / 100

CEO Rating
Winner by 12%

Genesys

Genesys doesn't have enough ratings to calculate the Team Culture Ratings.

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Talkdesk

Employees at Talkdesk rate their CEO, Tiago Paiva, 84/100. This score is 12% higher than the scores of Genesys' CEO, Tony Bates. Employees in the Customer Support and IT departments rate Tiago Paiva the highest.

CEO Score 72

CEO Score

CEO Score 84

Overall Culture 67

Overall Culture

Overall Culture 84

eNPS

Gender Score 74

Gender Score

Gender Score 83

Diversity Score 54

Diversity Score

Diversity Score 84

Perk And Benefits 67

Perk And Benefits

Perk And Benefits 77

Professional Dev. 48

Professional Dev.

Professional Dev. 83

Overall Culture at Genesys vs Talkdesk

/ 100

Genesys

Employees at Genesys rate their Overall Culture a 67/100, with HR and Product as the two departments that rate their experience the highest.

/ 100

Talkdesk

Employees at Talkdesk rate their Overall Culture a /100, with Customer Support and Customer Success as the two departments that rate their experience the highest.

Overall Culture
Winner by 17%

Genesys67
Talkdesk

Employee Net Promoter Score at Genesys vs Talkdesk

eNPS

Genesys

94 Promoters 47%

42 Passives 21%

63 Detractors 32%

eNPS

Talkdesk

83 Promoters 61%

37 Passives 27%

16 Detractors 12%

Employee Net Promoter Score
Winner by %

Genesys16
Talkdesk

Gender Score at Genesys vs Talkdesk

/ 100

Genesys

Employees at Genesys rate their Gender Score a 74/100, with Marketing and Sales as the two departments that rate their experience the highest.

/ 100

Talkdesk

Employees at Talkdesk rate their Gender Score a /100, with Customer Success and Engineering as the two departments that rate their experience the highest.

Gender Score
Winner by 9%

Genesys74
Talkdesk

Diversity Score at Genesys vs Talkdesk

/ 100

Genesys

Employees at Genesys rate their Diversity Score a 54/100, with Sales and Marketing as the two departments that rate their experience the highest.

/ 100

Talkdesk

Employees at Talkdesk rate their Diversity Score a /100, with IT and Operations as the two departments that rate their experience the highest.

Diversity Score
Winner by 30%

Genesys54
Talkdesk

Perk and Benefits Score at Genesys vs Talkdesk

/ 100

Genesys

Employees at Genesys rate their Perk and Benefits Score a 67/100, with HR and Customer Support as the two departments that rate their experience the highest.

/ 100

Talkdesk

Employees at Talkdesk rate their Perk and Benefits Score a /100, with Customer Support and Operations as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 10%

Genesys67
Talkdesk

Professional Development Score at Genesys vs Talkdesk

/ 100

Genesys

Employees at Genesys rate their Professional Development Score a 48/100, with Sales and Customer Support as the two departments that rate their experience the highest.

/ 100

Talkdesk

Employees at Talkdesk rate their Professional Development Score a /100, with Customer Success and Customer Support as the two departments that rate their experience the highest.

Professional Development Score
Winner by 35%

Genesys47
Talkdesk

Leadership Culture Ratings vs Talkdesk

Genesys rates % lower than Talkdesk on Leadership Culture Ratings vs Talkdesk Ratings based on looking at 1637 ratings from employees of the two companies. Ratings come from the answers to questions like "How often do you get valuable feedback on how to improve at work?" and "Do you feel comfortable giving your boss negative feedback?".

Genesys69
Talkdesk

Compensation Culture Ratings vs Talkdesk

Genesys rates % lower than Talkdesk on Compensation Culture Ratings vs Talkdesk Ratings based on looking at 667 ratings from employees of the two companies. Ratings come from the answers to questions like "How often do you get a raise?" and "Are you satisfied with your Benefits?".

Genesys67
Talkdesk

Team Culture Ratings vs Talkdesk

Genesys rates % lower than Talkdesk on Team Culture Ratings vs Talkdesk Ratings based on looking at 609 ratings from employees of the two companies. Ratings come from the answers to questions like "What are some of the best things about your team?" and "Do you look forward to interacting with your coworkers?".

Genesys72
Talkdesk

Environment Culture Ratings vs Talkdesk

Genesys rates % lower than Talkdesk on Environment Culture Ratings vs Talkdesk Ratings based on looking at 984 ratings from employees of the two companies. Ratings come from the answers to questions like "On average, how many hours do you work a day?" and "Does someone you work with closely, make you want to quit your job?".

Genesys63
Talkdesk

Sentiment Culture Ratings vs Talkdesk

Genesys rates % lower than Talkdesk on Sentiment Culture Ratings vs Talkdesk Ratings based on looking at 823 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you typically excited about going to work each day?" and "What would you most like to see improved at your company?".

Genesys71
Talkdesk