Genesys Claimed Company

EMPLOYEE PARTICIPANTS: 240

TOTAL RATINGS: 2687

Talkdesk Claimed Company

This companyis accepting feedback from verified employees EMPLOYEE PARTICIPANTS: 136

TOTAL RATINGS: 3793

Genesys vs Talkdesk

Compare Genesys versus Talkdesk for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 240 employees and customers of Genesys and 136 employees and customers of Talkdesk.

Genesys

Genesys's brand is ranked #896 in the list of Global Top 1000 Brands, as rated by customers of Genesys. Their current valuation is $89.41M.

Talkdesk

Talkdesk's brand is ranked #934 in the list of Global Top 1000 Brands, as rated by customers of Talkdesk. Their current valuation is $400.00M.

3.7/5

Product Quality

4.1/5

3.7/5

Pricing

4.2/5

3.7/5

Customer Service

3.8/5

NPS Score

43%	Promoters
24%	Passive
33%	Detractors

NPS Score

63%	Promoters
17%	Passive
20%	Detractors

Net Promoter Score
Winner by 33

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See how Talkdesk compares to its competitors

Working at Genesys vs Working at Talkdesk

72 / 100

CEO Rating

Tiago Paiva

84 / 100

CEO Rating
Winner by 12%

Genesys

Genesys doesn't have enough ratings to calculate the Team Culture Ratings.

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Talkdesk

Employees at Talkdesk rate their CEO, Tiago Paiva, 84/100. This score is 12% higher than the scores of Genesys' CEO, Tony Bates. Employees in the Customer Support and IT departments rate Tiago Paiva the highest.

CEO Score 72

CEO Score

CEO Score 84

Overall Culture 67

Overall Culture

Overall Culture 84

eNPS

Gender Score 76

Gender Score

Gender Score 83

Diversity Score 54

Diversity Score

Diversity Score 84

Perk And Benefits 68

Perk And Benefits

Perk And Benefits 77

Professional Dev. 49

Professional Dev.

Professional Dev. 83

Overall Culture at Genesys vs Talkdesk

/ 100

Genesys

Employees at Genesys rate their Overall Culture a 67/100, with HR and Product as the two departments that rate their experience the highest.

/ 100

Talkdesk

Employees at Talkdesk rate their Overall Culture a /100, with Customer Support and Customer Success as the two departments that rate their experience the highest.

Overall Culture
Winner by 17%

Genesys67
Talkdesk

Employee Net Promoter Score at Genesys vs Talkdesk

eNPS

Genesys

96 Promoters 47%

42 Passives 21%

64 Detractors 32%

eNPS

Talkdesk

83 Promoters 61%

37 Passives 27%

16 Detractors 12%

Employee Net Promoter Score
Winner by %

Genesys15
Talkdesk

Gender Score at Genesys vs Talkdesk

/ 100

Genesys

Employees at Genesys rate their Gender Score a 76/100, with Marketing and Sales as the two departments that rate their experience the highest.

/ 100

Talkdesk

Employees at Talkdesk rate their Gender Score a /100, with Customer Success and Engineering as the two departments that rate their experience the highest.

Gender Score
Winner by 7%

Genesys77
Talkdesk

Diversity Score at Genesys vs Talkdesk

/ 100

Genesys

Employees at Genesys rate their Diversity Score a 54/100, with Sales and Marketing as the two departments that rate their experience the highest.

/ 100

Talkdesk

Employees at Talkdesk rate their Diversity Score a /100, with IT and Operations as the two departments that rate their experience the highest.

Diversity Score
Winner by 30%

Genesys54
Talkdesk

Perk and Benefits Score at Genesys vs Talkdesk

/ 100

Genesys

Employees at Genesys rate their Perk and Benefits Score a 68/100, with HR and Customer Support as the two departments that rate their experience the highest.

/ 100

Talkdesk

Employees at Talkdesk rate their Perk and Benefits Score a /100, with Customer Support and Operations as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 9%

Genesys68
Talkdesk

Professional Development Score at Genesys vs Talkdesk

/ 100

Genesys

Employees at Genesys rate their Professional Development Score a 49/100, with Sales and Customer Support as the two departments that rate their experience the highest.

/ 100

Talkdesk

Employees at Talkdesk rate their Professional Development Score a /100, with Customer Success and Customer Support as the two departments that rate their experience the highest.

Professional Development Score
Winner by 34%

Genesys48
Talkdesk

Leadership Culture Ratings vs Talkdesk

Genesys rates % lower than Talkdesk on Leadership Culture Ratings vs Talkdesk Ratings based on looking at 1649 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you feel comfortable giving your boss negative feedback?" and "Is your company invested in your career growth?".

Genesys69
Talkdesk

Compensation Culture Ratings vs Talkdesk

Genesys rates % lower than Talkdesk on Compensation Culture Ratings vs Talkdesk Ratings based on looking at 672 ratings from employees of the two companies. Ratings come from the answers to questions like "How often do you get a raise?" and "Why do you feel undervalued and what would make you feel better about your compensation?".

Genesys67
Talkdesk

Team Culture Ratings vs Talkdesk

Genesys rates % lower than Talkdesk on Team Culture Ratings vs Talkdesk Ratings based on looking at 612 ratings from employees of the two companies. Ratings come from the answers to questions like "Does Your Boss Hurt Your Company Culture?" and "How would you rate the quality of your coworkers?".

Genesys72
Talkdesk

Environment Culture Ratings vs Talkdesk

Genesys rates % lower than Talkdesk on Environment Culture Ratings vs Talkdesk Ratings based on looking at 989 ratings from employees of the two companies. Ratings come from the answers to questions like "What % of the time are you bored at work?" and "Is your work environment positive or negative?".

Genesys64
Talkdesk

Sentiment Culture Ratings vs Talkdesk

Genesys rates % lower than Talkdesk on Sentiment Culture Ratings vs Talkdesk Ratings based on looking at 828 ratings from employees of the two companies. Ratings come from the answers to questions like "What do you like best about your company?" and "What's going wrong and how can it be improved?".

Genesys71
Talkdesk