Talkdesk Claimed Company

This companyis accepting feedback from verified employees EMPLOYEE PARTICIPANTS: 136

TOTAL RATINGS: 3793

Zendesk Claimed Company

EMPLOYEE PARTICIPANTS: 358

TOTAL RATINGS: 4419

Talkdesk vs Zendesk

Compare Talkdesk versus Zendesk for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 136 employees and customers of Talkdesk and 358 employees and customers of Zendesk.

Talkdesk

Talkdesk's brand is ranked #934 in the list of Global Top 1000 Brands, as rated by customers of Talkdesk. Their current valuation is $400.00M.

Zendesk

Zendesk's brand is ranked #509 in the list of Global Top 1000 Brands, as rated by customers of Zendesk. Their current valuation is $9.63B.

4.1/5

Product Quality

4.2/5

Pricing

4/5

3.8/5

Customer Service

4/5

NPS Score

63%	Promoters
17%	Passive
20%	Detractors

Net Promoter Score
Winner by 4

NPS Score

62%	Promoters
15%	Passive
23%	Detractors

See how Talkdesk compares to its competitors

See how Zendesk compares to its competitors

RightNow Technologies

Nemetschek Group

Working at Talkdesk vs Working at Zendesk

84 / 100

CEO Rating
Winner by 9%

Tom Eggemeier

75 / 100

CEO Rating

Talkdesk

Talkdesk doesn't have enough ratings to calculate the Team Culture Ratings.

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Zendesk

Employees at Zendesk rate their CEO, Tom Eggemeier, 75/100. This score is 9% lower than the scores of Talkdesk's CEO, Tiago Paiva. Employees in the Customer Support and Product departments rate Tom Eggemeier the highest.

CEO Score 84

CEO Score

CEO Score 75

Overall Culture 84

Overall Culture

Overall Culture 76

eNPS

Gender Score 83

Gender Score

Gender Score 78

Diversity Score 84

Diversity Score

Diversity Score 74

Perk And Benefits 77

Perk And Benefits

Perk And Benefits 80

Professional Dev. 83

Professional Dev.

Professional Dev. 58

Overall Culture at Talkdesk vs Zendesk

/ 100

Talkdesk

Employees at Talkdesk rate their Overall Culture a 84/100, with Customer Support and Customer Success as the two departments that rate their experience the highest.

Overall Culture
Winner by 8%

/ 100

Zendesk

Employees at Zendesk rate their Overall Culture a /100, with HR and Legal as the two departments that rate their experience the highest.

Talkdesk
Zendesk76

Employee Net Promoter Score at Talkdesk vs Zendesk

eNPS

Talkdesk

83 Promoters 61%

37 Passives 27%

16 Detractors 12%

Employee Net Promoter Score
Winner by 29%

eNPS

Zendesk

137 Promoters 47%

76 Passives 26%

77 Detractors 27%

Talkdesk
Zendesk21

Gender Score at Talkdesk vs Zendesk

/ 100

Talkdesk

Employees at Talkdesk rate their Gender Score a 83/100, with Customer Success and Engineering as the two departments that rate their experience the highest.

Gender Score
Winner by 5%

/ 100

Zendesk

Employees at Zendesk rate their Gender Score a /100, with HR and Legal as the two departments that rate their experience the highest.

Talkdesk
Zendesk78

Diversity Score at Talkdesk vs Zendesk

/ 100

Talkdesk

Employees at Talkdesk rate their Diversity Score a 84/100, with IT and Operations as the two departments that rate their experience the highest.

Diversity Score
Winner by 10%

/ 100

Zendesk

Employees at Zendesk rate their Diversity Score a /100, with Customer Support and Design as the two departments that rate their experience the highest.

Talkdesk
Zendesk74

Perk and Benefits Score at Talkdesk vs Zendesk

/ 100

Talkdesk

Employees at Talkdesk rate their Perk and Benefits Score a 77/100, with Customer Support and Operations as the two departments that rate their experience the highest.

/ 100

Zendesk

Employees at Zendesk rate their Perk and Benefits Score a /100, with Design and Customer Support as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 3%

Talkdesk
Zendesk80

Professional Development Score at Talkdesk vs Zendesk

/ 100

Talkdesk

Employees at Talkdesk rate their Professional Development Score a 83/100, with Customer Success and Customer Support as the two departments that rate their experience the highest.

Professional Development Score
Winner by 25%

/ 100

Zendesk

Employees at Zendesk rate their Professional Development Score a /100, with Marketing and Finance as the two departments that rate their experience the highest.

Talkdesk
Zendesk58

Leadership Culture Ratings vs Zendesk

Talkdesk

87 / 100

Leadership Culture Ratings vs Zendesk
Winner by 11%

Zendesk

76 / 100

Talkdesk rates % higher than Zendesk on Leadership Culture Ratings vs Zendesk Ratings based on looking at 2019 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate your executive team?" and "Do you approve of the job your executive team is doing at your company?".

Talkdesk
Zendesk76

Compensation Culture Ratings vs Zendesk

Talkdesk

78 / 100

Compensation Culture Ratings vs Zendesk
Winner by 2%

Zendesk

76 / 100

Talkdesk rates % higher than Zendesk on Compensation Culture Ratings vs Zendesk Ratings based on looking at 932 ratings from employees of the two companies. Ratings come from the answers to questions like "How often do you get a raise?" and "Does your company give annual bonuses?".

Talkdesk
Zendesk76

Team Culture Ratings vs Zendesk

Talkdesk

94 / 100

Team Culture Ratings vs Zendesk
Winner by 12%

Zendesk

82 / 100

Talkdesk rates % higher than Zendesk on Team Culture Ratings vs Zendesk Ratings based on looking at 855 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's meetings effective?" and "Do you look forward to interacting with your coworkers?".

Talkdesk
Zendesk82

Environment Culture Ratings vs Zendesk

Talkdesk

83 / 100

Environment Culture Ratings vs Zendesk
Winner by 8%

Zendesk

75 / 100

Talkdesk rates % higher than Zendesk on Environment Culture Ratings vs Zendesk Ratings based on looking at 1232 ratings from employees of the two companies. Ratings come from the answers to questions like "Is your work environment positive or negative?" and "Do you have a close friend at work?".

Talkdesk
Zendesk75

Sentiment Culture Ratings vs Zendesk

Talkdesk

88 / 100

Sentiment Culture Ratings vs Zendesk
Winner by 10%

Zendesk

78 / 100

Talkdesk rates % higher than Zendesk on Sentiment Culture Ratings vs Zendesk Ratings based on looking at 1067 ratings from employees of the two companies. Ratings come from the answers to questions like "What do you like best about your company?" and "What's going wrong and how can it be improved?".

Talkdesk
Zendesk78