inContact Claimed Company

EMPLOYEE PARTICIPANTS: 15

TOTAL RATINGS: 351

Talkdesk Claimed Company

This companyis accepting feedback from verified employees EMPLOYEE PARTICIPANTS: 136

TOTAL RATINGS: 3793

inContact vs Talkdesk

Compare inContact versus Talkdesk for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 15 employees and customers of inContact and 136 employees and customers of Talkdesk.

inContact

inContact's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of inContact. Their current market cap is $10.52B.

Talkdesk

Talkdesk's brand is ranked #934 in the list of Global Top 1000 Brands, as rated by customers of Talkdesk. Their current valuation is $400.00M.

2.2/5

Product Quality

4.1/5

2.4/5

Pricing

4.2/5

2.1/5

Customer Service

3.8/5

-17

NPS Score

33%	Promoters
17%	Passive
50%	Detractors

NPS Score

63%	Promoters
17%	Passive
20%	Detractors

Net Promoter Score
Winner by 60

See how inContact compares to its competitors

Virtual Hold Technology

Five9 Inc

See how Talkdesk compares to its competitors

Working at inContact vs Working at Talkdesk

66 / 100

CEO Rating

Tiago Paiva

84 / 100

CEO Rating
Winner by 18%

inContact

inContact doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

Talkdesk

Employees at Talkdesk rate their CEO, Tiago Paiva, 84/100. This score is 18% higher than the scores of inContact's CEO, Paul Jarman. Employees in the Customer Support and IT departments rate Tiago Paiva the highest.

CEO Score 66

CEO Score

CEO Score 84

Overall Culture 60

Overall Culture

Overall Culture 84

-51

eNPS

Gender Score 62

Gender Score

Gender Score 83

Diversity Score N/A

Diversity Score

Diversity Score 84

Perk And Benefits 50

Perk And Benefits

Perk And Benefits 77

Professional Dev. 61

Professional Dev.

Professional Dev. 83

Overall Culture at inContact vs Talkdesk

/ 100

inContact

Employees at inContact rate their Overall Culture a 60/100.

/ 100

Talkdesk

Employees at Talkdesk rate their Overall Culture a /100, with Customer Support and Customer Success as the two departments that rate their experience the highest.

Overall Culture
Winner by 24%

inContact
Talkdesk84

Employee Net Promoter Score at inContact vs Talkdesk

-51

eNPS

inContact

2 Promoters 16%

2 Passives 17%

8 Detractors 67%

eNPS

Talkdesk

83 Promoters 61%

37 Passives 27%

16 Detractors 12%

Employee Net Promoter Score
Winner by %

inContact
Talkdesk50

Gender Score at inContact vs Talkdesk

/ 100

inContact

Employees at inContact rate their Gender Score a 62/100.

/ 100

Talkdesk

Employees at Talkdesk rate their Gender Score a /100, with Customer Success and Engineering as the two departments that rate their experience the highest.

Gender Score
Winner by 21%

inContact
Talkdesk83

Diversity Score at inContact vs Talkdesk

Not enough ratings

inContact

inContact doesn't have enough ratings to calculate Diversity Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

Talkdesk

Employees at Talkdesk rate their Diversity Score a /100, with IT and Operations as the two departments that rate their experience the highest.

Diversity Score
Winner

Talkdesk84

Perk and Benefits Score at inContact vs Talkdesk

/ 100

inContact

Employees at inContact rate their Perk and Benefits Score a 50/100.

/ 100

Talkdesk

Employees at Talkdesk rate their Perk and Benefits Score a /100, with Customer Support and Operations as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 27%

inContact
Talkdesk77

Professional Development Score at inContact vs Talkdesk

/ 100

inContact

Employees at inContact rate their Professional Development Score a 61/100.

/ 100

Talkdesk

Employees at Talkdesk rate their Professional Development Score a /100, with Customer Success and Customer Support as the two departments that rate their experience the highest.

Professional Development Score
Winner by 22%

inContact
Talkdesk83

Leadership Culture Ratings vs Talkdesk

inContact rates % lower than Talkdesk on Leadership Culture Ratings vs Talkdesk Ratings based on looking at 1103 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you feel comfortable giving your boss negative feedback?" and "Are your company's goals clear, and are you invested in them?".

inContact
Talkdesk87

Compensation Culture Ratings vs Talkdesk

inContact rates % lower than Talkdesk on Compensation Culture Ratings vs Talkdesk Ratings based on looking at 335 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you believe you're paid fairly?" and "Does your company give annual bonuses?".

inContact
Talkdesk78

Team Culture Ratings vs Talkdesk

inContact rates % lower than Talkdesk on Team Culture Ratings vs Talkdesk Ratings based on looking at 320 ratings from employees of the two companies. Ratings come from the answers to questions like "Does Your Boss Hurt Your Company Culture?" and "How would you rate the quality of your coworkers?".

inContact
Talkdesk94

Environment Culture Ratings vs Talkdesk

inContact rates % lower than Talkdesk on Environment Culture Ratings vs Talkdesk Ratings based on looking at 701 ratings from employees of the two companies. Ratings come from the answers to questions like "What needs to change to make the company culture better?" and "Is your work environment positive or negative?".

inContact
Talkdesk83

Sentiment Culture Ratings vs Talkdesk

inContact rates % lower than Talkdesk on Sentiment Culture Ratings vs Talkdesk Ratings based on looking at 442 ratings from employees of the two companies. Ratings come from the answers to questions like "What's going wrong and how can it be improved?" and "What would you most like to see improved at your company?".

inContact
Talkdesk88