
Skillful team ready to support whenever requested
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Approachable team and ready to support
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Compensation parity exists and salaries are not benchmarked with industry and experience standards. Also additional perks or tax saving avenues are missing
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Too many client escalations on poor response and accuracy. Operations team are not working to improve it and we are losing on promotor clients. This is also limiting sales from getting references from existing clients. Sense of ownership seems missing
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All departments are working in silos and acting as BU within the organization. As a result many time they avoid taking responsibilities and point fingers to other team which impacts clients deliverables and leads to delayed in action. Client feels they are talking to multiple departments within ADP
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