ADP CS Rep Employee Reviews
Briefly describe your overall experience at your company
I always say I'm a "lifer" I have been here for 18 years and I don't plan to leave.
Review from Customer Support Dept
This company has given me unexpected growth and spotlight that I would never forget.
Review from Customer Support Dept
I love ADP - but HRO Leadership is not as inspirational as it used to be
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Communication and I personally feel I can have open conversations with my leaders.
Review from Customer Support Dept
People leader. They will push you through your limits.
Review from Customer Support Dept
They are not good leaders
Review from Customer Support Dept
Right now with the economy, gas prices, WFH. Competitors are offering more money and permanent remote position. I feel like ADP should help offset the challenges we are all facing right now. Maybe decrease the hybrid days and just work from the office 1-2 days a week.
Review from Customer Support Dept
The front line leaders are amazing.
Review from Customer Support Dept
What does the leadership team need to get better at?
Communication. Communication is great at a high level and down; individual business units have not followed the example of the larger ADP team.
Review from Customer Support Dept
I am worried about my job security
Review from Customer Support Dept
Holistically they run a good ship. They care about the employee and look to garner a decent work-life balance. I think sometimes the middle management is out of touch with the employee experience and there is a lot of work that needs to be done to correct the micromanaging that sometimes occurs.
Review from Customer Support Dept
Reward the employees that have been there and keep the company going
Review from Customer Support Dept
Value older employees appreciate experience
Review from Customer Support Dept
What is the best part about your compensation package?
Retirement Plan. Allowances. Annual Bonus. Win As One.
Review from Customer Support Dept
My Giving options are generous
Review from Customer Support Dept
It is competitive within the market.
Review from Customer Support Dept
The benefits are fine, and EAP, etc. is helpful. Wages between men and women does seem different at lower levels of the organization.
Review from Customer Support Dept
401K match, HSA contribution, and Employer stock options
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Higher compensation or more wfh availability to offset and be more aligned with our competitors
Review from Customer Support Dept
I work hard every day and feel I do my job well and my manager backs me up. I personally think that a .24 an hour increase is an insult. Reviews and increases should be more that once a year.
Review from Customer Support Dept
They treat employees like disposable pawns
Review from Customer Support Dept
I am a tenured employee and used to have the opportunity to earn stock based on company metrics. That changed about 5 years ago. It is based on salary and I still technically should qualify. When I inquired about it, was told it was too late for that year.
Review from Customer Support Dept
Way under paid compared to the market
Review from Customer Support Dept
What are some of the best things about your team?
They are like family to me.
Review from Customer Support Dept
Diversity. Equity. Inclusion. Innovation. Integrity.
Review from Customer Support Dept
The have each others back
Review from Customer Support Dept
we act like a family
Review from Customer Support Dept
My team feels like a family. Love the team culture I have
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Coworkers could learn basic common sense and decency
Review from Customer Support Dept
Bullying behavior is tolerated, particular in the call center parts of the organization. Respect and collaboration would go a long way in improving the environment.
Review from Customer Support Dept
I was forced into a work from home role due to office closure. My coworkers are only virtual.
Review from Customer Support Dept
Communication - this is KEY. If there is a problem - tell me about it so we can resolve.
Review from Customer Support Dept
Hire better managers and be honest with employees
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Innovation. Growth. Learnings. Enthusiasm. Resilient.
Review from Customer Support Dept
We all work together for our clients
Review from Customer Support Dept
The positive thing is the people. Hiring has gone downhill lately though.
Review from Customer Support Dept
That's challenging...individual contributors do try to make it a better environment.
Review from Customer Support Dept
Feels like a big family
Review from Customer Support Dept
What needs to change to make the company culture better?
Everything. Better management. Better pay. Better incentives.
Review from Customer Support Dept
lots of change, several locations closing which has displace a lot of the more tenured associates. To much focus on building out 1 ADP locations, however can be perceived as putting all eggs in one basket.
Review from Customer Support Dept
For one be consisteng, executives show up once a quarer to give you numbers and tell you you are the best and management is hiting team leads and other higher level positions and tells you that it is going to be filled by an external candidate because they do not have the right people on the team
Review from Customer Support Dept
Management support and understanding, as well as collaboration with internal departments.
Review from Customer Support Dept
More support towards client service
Review from Customer Support Dept
What did you like most about the interview process?
I loved meeting the VP and hearing her perspective.
Review from Customer Support Dept
Fully outlined job responsibilities. Did not cover the warts of the position.
Review from Customer Support Dept
They let you being open and vocal to your career experiences and how will it benefit their company. And it's a fairly share of exchanges of conversation. They'll let you being casual yet professional in answering all given questions.
Review from Customer Support Dept
Multiple people speak with you. It's not just one person, but a team of people from the company.
Review from Customer Support Dept
Sitting with a current employee to see real-life work in action.
Review from Customer Support Dept
What would you improve about your company's interview process?
Some of the people who do interviews just need more guidance and practice - particularly the ones who interview for entry level or just above entry level positions.
Review from Customer Support Dept
What makes you most happy at work?
I'm challenged and always learning and growing.
Review from Customer Support Dept
Passion. Purpose. Mission. People. Growth.
Review from Customer Support Dept
My work with our clients
Review from Customer Support Dept
My team. My position drives and challenges me daily
Review from Customer Support Dept
Engaging with great peers and clients
Review from Customer Support Dept
What's going wrong and how can it be improved?
No work life balance. Constantly promoting under qualified people
Review from Customer Support Dept
Within individual business units, in appropriate behavior is tolerated. HR seems now too stretched thin to help. It would help to improve the leadership of the call center parts of the business.
Review from Customer Support Dept
The client is always goin g be at teh core of our business and I understand and respect taht, but this is coming at the expense of trying to fit time in to get a general view of thing instead of actually helping solve direct client issues.
Review from Customer Support Dept
Outsourcing.. may be cheap but quality of experience, training, and over all knowledge
Review from Customer Support Dept
I feel like I am being micromanaged on a daily basis. Meetings always run long. Staffing levels are never where they need to be.
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of ADP yet.
Be the first to contribute a review.
What would you most like to see improved at your company?
There aren't any Outlook reviews of ADP yet.
Be the first to contribute a review.