Lumen (formerly CenturyLink) – CenturyLink (LUMEN) needs to seriously re-evaluate its customer service model. Today we spent over three hours on the phone (disconnected twice), spoke to 13 different customer service representatives, and still, we did not get our problem resolved. Pathetic!

Lumen (formerly CenturyLink) Empresa Reclamada

"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." leer más

EMPLEADOS PARTICIPANTES: 963

Calificaciones totales: 10415

CEO: Jeffrey Storey

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CenturyLink (LUMEN) needs to seriously re-evaluate its customer service model. Today we spent over three hours on the phone (disconnected twice), spoke to 13 different customer service representatives, and still, we did not get our problem resolved. Pathetic!

Other Employee Reviews for Lumen (formerly CenturyLink)

¿Cómo pueden mejorar tus colegas y que pueden hacer para trabajar mejor juntos?

My colleagues are helpful & friendly. Mostly professional.
Revisión de Equipo del Departamento de Atención al Cliente · Publicado hace 8 años

¿Qué necesita mejorar el equipo directivo?

Not enough experience/knowledge to meet challenges
Revisión de Liderazgo/Directiva del Departamento de IT · Publicado hace 10 años

¿Qué es lo que más te gusta de tu equipo directivo?

Decide on doing a few things, fund them appropriately and stick through to them.
Revisión de Liderazgo/Directiva · Publicado hace 9 años

Brevemente describa su total experiencia en el trabajo

fun and exciting place with new technology every day.
Revisión Review del Departamento de Operaciones · Publicado hace 7 años

¿Qué necesita mejorar el equipo directivo?

connect with the feet on the street front line customer facing employees and not middle management who paint a misleading picture.
Revisión de Liderazgo/Directiva del Departamento de Ventas · Publicado hace 9 años

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Lumen (formerly CenturyLink) – CenturyLink (LUMEN) needs to seriously re-evaluate its customer service model. Today we spent over three hours on the phone (disconnected twice), spoke to 13 different customer service representatives, and still, we did not get our problem resolved. Pathetic!

CenturyLink (LUMEN) needs to seriously re-evaluate its customer service model. Today we spent over three hours on the phone (disconnected twice), spoke to 13 different customer service representatives, and still, we did not get our problem resolved. Pathetic!

Other Employee Reviews for Lumen (formerly CenturyLink)

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