Lumen (formerly CenturyLink) – Attempted to reduce level of service, drop phone but keep internet. Company canceled entire acct in error. Turned off instantly. Would take a week to turn back on. Plus they wanted to charge $25 installation fee to fix their error adding insult to injury. They refused to transfer me to a supervisor.

Lumen (formerly CenturyLink) Empresa Reclamada

"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." leer más

EMPLEADOS PARTICIPANTES: 963

Calificaciones totales: 10415

CEO: Jeffrey Storey

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Attempted to reduce level of service, drop phone but keep internet. Company canceled entire acct in error. Turned off instantly. Would take a week to turn back on. Plus they wanted to charge $25 installation fee to fix their error adding insult to injury. They refused to transfer me to a supervisor.

Other Employee Reviews for Lumen (formerly CenturyLink)

¿Cómo pueden mejorar tus colegas y que pueden hacer para trabajar mejor juntos?

My colleagues are helpful & friendly. Mostly professional.
Revisión de Equipo del Departamento de Atención al Cliente · Publicado hace 8 años

¿Qué necesita mejorar el equipo directivo?

Not enough experience/knowledge to meet challenges
Revisión de Liderazgo/Directiva del Departamento de IT · Publicado hace 10 años

¿Qué es lo que más te gusta de tu equipo directivo?

Decide on doing a few things, fund them appropriately and stick through to them.
Revisión de Liderazgo/Directiva · Publicado hace 9 años

Brevemente describa su total experiencia en el trabajo

fun and exciting place with new technology every day.
Revisión Review del Departamento de Operaciones · Publicado hace 7 años

¿Qué necesita mejorar el equipo directivo?

connect with the feet on the street front line customer facing employees and not middle management who paint a misleading picture.
Revisión de Liderazgo/Directiva del Departamento de Ventas · Publicado hace 9 años

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Attempted to reduce level of service, drop phone but keep internet. Company canceled entire acct in error. Turned off instantly. Would take a week to turn back on. Plus they wanted to charge $25 installation fee to fix their error adding insult to injury. They refused to transfer me to a supervisor.

Other Employee Reviews for Lumen (formerly CenturyLink)

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