Lumen (formerly CenturyLink) Empresa Reclamada
"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." leer más
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Better than is currently offered.
¿Cómo pueden mejorar tus colegas y que pueden hacer para trabajar mejor juntos?
Quality of newer employees is deplorable. The company does not pay well enough to maintain a quality workforce.
Revisión
¿Qué necesita mejorar el equipo directivo?
1st level management in my group is Great. Above that level only cares about the sustainability of their personal gain. No care of customer experience, nor quality of work environment.
Revisión
¿Qué debe cambiar para mejorar la cultura de la empresa?
Management needs to pay attention to what the front line agents' interaction with the customers looks like. Software systems are horrific. Dependability of systems is terrible. Company needs to invest in staff, and resources used in customer interface.
Revisión
¿Qué va mal y cómo puede mejorarse?
Customers are not receiving services promised. Or are having additional orders placed. Agents are NOT trained sufficiently to do the job well. Customer experience suffers. Long-time employees suffer, and feel trapped in a losing cause. When will the ship sink?
Revisión
Other Employee Reviews for Lumen (formerly CenturyLink)
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