
GSS Management really focuses on employee wellbeing. Paden, Rachele, and Mark are all kind and caring individuals.
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The ability to reach out to anyone in the org at any time for anything. The willingness to help others really cultivates success.
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Many GSS reps tend to dodge calls by changing or staying in an unavailable state. This causes an inequivalence in the number of calls taken per day, resulting in a larger backlog for those that are taking calls. I feel that the GSS teams need a bit more micromanagement to ensure agents are available
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