RingCentral Operations Department Employee Reviews
Briefly describe your overall experience at your company
My experience over the past six months and twelve days has been incredibly positive and rewarding
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It has been a good journey because everyone is willing to help and is supportive of me.
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What do you like best about the leadership team?
I appreciate their clear communication and strong strategic vision. They are supportive, approachable, and foster a positive culture where employees feel valued and heard.
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My manager's approach to each of us in the team
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Solution oriented and team work
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How they handle the employees
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Doing good so far since I've been with ring central
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What does the leadership team need to get better at?
Learn to work together with all teams to achieve a common result (success in business).
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Transparency within verticals. Not broad strokes
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they need to be better in all management aspects. leaders here doesn't care at all, they only care about their own metrics. They would like us to do a lot of things but never given us enough time to finish the task that they wanted us to do.
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Executing contractual changes and giving clear guidance on strategic partnerships, stop expecting people to work all hours of every day - including holidays and weekends, and staff teams appropriately for the initiatives and workload assigned to them.
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- Frequent employee check-in, FGDs, Skip levels - They nees to listen more oftensq - Break the hierarchical structure where higher management should only engage with each other and not reach out to those lower to them
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What is the best part about your compensation package?
The combination of a competitive base salary and comprehensive health benefits provides great peace of mind. It is a well-rounded package that shows the company truly values its employees.
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OT pays and HMO benefit
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Basic compensation and Sick Leave Conversion
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All of it as I am concern
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All goods and justifiable and worth it
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Why do you feel undervalued and what would make you feel better about your compensation?
Compensation is mid. Progression is stagnant despite being adaptive and embracing several responsibilities. Benefits are subpar.
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There were multiple days that I wasn't able to take my lunch since I was still on a call until my shift ended. I was just saddened to know since it was not an announced OT need within those times that it happened that it will become unpaid. That is all that I am not happy about.
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figure out the correct job for compa ratio as mine is in line with finance and banking, which is incorrect for my role and responsibilites
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I only know about insurance compensation. What other compensations are there? I am not happy with the lack of information about this.
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EU team usually bears more tech, administrative work & risk vs US, yet has lower pay, title, bonus %, & no stock. Current expectations ? rewards. Need to align titles, adjust comp by l
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What are some of the best things about your team?
The genuine collaboration and willingness to support one another. Everyone brings unique strengths to the table, and we communicate openly to achieve our shared goals in a very positive environment
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My team members are incredibly approachable and always willing to help whenever a challenge arises.
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Help in resolving issues and willingness to provide support as needed
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We help each other improve
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Sharing of thought and experience on how to learn more about the product knowledge
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What do your coworkers need to improve and how could you work together better?
Communication, respect in the workplace, better consideration of time zone differences, and a more collaborative approach to solving problems.
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They need to be less hostile ( Communication Team).
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This would be for the floor supports. Sometimes when you ask questions in the group chat, nobody replies to you. I am not being entitled but, it is hard to ask or enter a meeting just to ask question when talking to the customer.
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I think theyre good enough now
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Culture and language barriers are tough. This has caused a lot of re-work in my day-to-day recently causing me to be frustrated. I am actively working on this with my Manager.
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What is most positive about the culture and environment at your company?
I highly value our strong focus on community giveback and social responsibility. Participating in the recent company blood donation camp with my colleagues was incredibly rewarding and shows that our culture truly cares about making a positive impact
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everyone's wiling to help one another
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Everyone is collaborative and supportive of each other
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The care that the leaders have for their agents.
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everyone is doing good and friendly
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What needs to change to make the company culture better?
they should provide updates more accurately
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Please set proper training. Do not assume all agents can grasp new information in a very limited time. Do refresher training. Do not overly cross train agents. Doesnt mean agent was trained for a specific upskill doesnt mean they can memories it all. It is better to focus and master 1 skill
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Engagement on a team level.
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The company culture I have experienced so far is "I don't own that" or "that's not my job". There isn't a lot of strong partnerships between departments or understanding of how the work one team does affects other teams and the customers. We need better alignment and less silos.
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What did you like most about the interview process?
Hiring team is core to the process. Very little outside influence which means that candidates get to meet / talk to the people they will be working with every day. Short process too. 2-3 conversations rather than 5+ at other companies.
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Perceive cut edge technology of the company
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What would you improve about your company's interview process?
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What makes you most happy at work?
Collaborating with such a supportive and talented team. Knowing that the work I do is valued and directly contributes to the company's success keeps me motivated and genuinely happy to come to work
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payday and benefits I get
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Being able to share my knowledge and expertise to my team and learning from their expertise as well.
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Being able to meet my target goals and company events
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Nice environment and not toxic employee
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What's going wrong and how can it be improved?
It feels like onboarding of new Dev teams in India is not full enough: it's like they just being given access to GIT, and Jira with tasks/bugs, but completely unaware about how release process and prod deployment of their components looks, what is GCI etc. Populate onboarding with such info.
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RTO is a big mistake.
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Bad or fake planning and goals setting. No culture of project management on C level. Please take PMI basic courses for C level guys. No plans for PBX feature set evolving (AI is separate product). Only expansion plans. No development standards across the company, weak architecture processes
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Personally overloaded due to RIFs and attrition that was not backfilled. Have to wear 5-6 hats on a daily basis while is unsustainable.
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There is a lot of routine that does not change, bureaucratization of processes, constant accumulation of tasks in the queue.
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What do you like best about your company?
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What would you most like to see improved at your company?
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