RingCentral Operations Department Employee Reviews
Briefly describe your overall experience at your company
Review from Operations Dept
Overall, a positive experience with a great team and a supportive work environment.
Review from Operations Dept
What do you like best about the leadership team?
They exemplify positive and collaborative culture. They also provide clear vision which makes easier for us to work towards the company's goals.
Review from Operations Dept
Good and very approachable managers
Review from Operations Dept
What I like best about the leadership team is their transparency and forward-thinking mindset. They actively encourage us to embrace AI—not as a replacement, but as a tool to support and enhance our daily tasks. I also appr
Review from Operations Dept
They are approachable, clear and understanding
Review from Operations Dept
I appreciate their clear direction, open communication, and willingness to listen to the team.
Review from Operations Dept
What does the leadership team need to get better at?
Learn to work together with all teams to achieve a common result (success in business).
Review from Operations Dept
Transparency within verticals. Not broad strokes
Review from Operations Dept
they need to be better in all management aspects. leaders here doesn't care at all, they only care about their own metrics. They would like us to do a lot of things but never given us enough time to finish the task that they wanted us to do.
Review from Operations Dept
Executing contractual changes and giving clear guidance on strategic partnerships, stop expecting people to work all hours of every day - including holidays and weekends, and staff teams appropriately for the initiatives and workload assigned to them.
Review from Operations Dept
- Frequent employee check-in, FGDs, Skip levels - They nees to listen more oftensq - Break the hierarchical structure where higher management should only engage with each other and not reach out to those lower to them
Review from Operations Dept
What is the best part about your compensation package?
I believe my compensation package is aligned with what's being offered in the market for my role. I also receive quarterly bonuses from the company and has recently received a recognition plus a good bonus as our leader's appreciation for the past quarter.
Review from Operations Dept
Hopefully they will stick to a regular schedule of focals / increase
Review from Operations Dept
Quarterly bonus based on performance.
Review from Operations Dept
I really appreciate the health benefits, particularly the coverage for three dependents. Expanding the number of dependents covered at no cost would make the package even more great.
Review from Operations Dept
The free 3 hmo dependents.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
There were multiple days that I wasn't able to take my lunch since I was still on a call until my shift ended. I was just saddened to know since it was not an announced OT need within those times that it happened that it will become unpaid. That is all that I am not happy about.
Review from Operations Dept
figure out the correct job for compa ratio as mine is in line with finance and banking, which is incorrect for my role and responsibilites
Review from Operations Dept
I only know about insurance compensation. What other compensations are there? I am not happy with the lack of information about this.
Review from Operations Dept
EU team usually bears more tech, administrative work & risk vs US, yet has lower pay, title, bonus %, & no stock. Current expectations ? rewards. Need to align titles, adjust comp by l
Review from Operations Dept
i do not feel undervalued
Review from Operations Dept
What are some of the best things about your team?
We are very open and collaborative in our team. There is always room to grow and learn new things through them.
Review from Operations Dept
Good communication and coordination all around
Review from Operations Dept
One of the best things about our team is the strong sense of collaboration. Everyone is willing to lend a helping hand, and we actively share tasks to support one another. This makes our workload more balanced and helps us stay productive as a team.
Review from Operations Dept
They are all helpful and collaborative
Review from Operations Dept
A supportive, collaborative, and dependable team that makes working together both effective and enjoyable.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Communication, respect in the workplace, better consideration of time zone differences, and a more collaborative approach to solving problems.
Review from Operations Dept
They need to be less hostile ( Communication Team).
Review from Operations Dept
This would be for the floor supports. Sometimes when you ask questions in the group chat, nobody replies to you. I am not being entitled but, it is hard to ask or enter a meeting just to ask question when talking to the customer.
Review from Operations Dept
I think theyre good enough now
Review from Operations Dept
Culture and language barriers are tough. This has caused a lot of re-work in my day-to-day recently causing me to be frustrated. I am actively working on this with my Manager.
Review from Operations Dept
What is most positive about the culture and environment at your company?
I love the collaborative team culture and positive work environment.
Review from Operations Dept
Good communication and all are open to suggestions
Review from Operations Dept
One of the most positive aspects of our company culture is how responsive and supportive the organization is during times of calamity or crisis. It shows a genuine concern for employees’ well-being. I also appreciate the various activities
Review from Operations Dept
The environment is both professional and flexible, allowing teams to stay productive while maintaining a good work-life balance.
Review from Operations Dept
One of the most positive aspects of RingCentral’s culture is its collaborative and inclusive work environment, where employees from diverse backgrounds are encouraged to con
Review from Operations Dept
What needs to change to make the company culture better?
they should provide updates more accurately
Review from Operations Dept
Please set proper training. Do not assume all agents can grasp new information in a very limited time. Do refresher training. Do not overly cross train agents. Doesnt mean agent was trained for a specific upskill doesnt mean they can memories it all. It is better to focus and master 1 skill
Review from Operations Dept
Engagement on a team level.
Review from Operations Dept
The company culture I have experienced so far is "I don't own that" or "that's not my job". There isn't a lot of strong partnerships between departments or understanding of how the work one team does affects other teams and the customers. We need better alignment and less silos.
Review from Operations Dept
What did you like most about the interview process?
Hiring team is core to the process. Very little outside influence which means that candidates get to meet / talk to the people they will be working with every day. Short process too. 2-3 conversations rather than 5+ at other companies.
Review from Operations Dept
Perceive cut edge technology of the company
Review from Operations Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
I am happy with the work that's being given to me since it allows me to highlight my current skills. I am also happy that my manager gives me more opportunities to grow while also putting so much trust in me in the things I do while also giving me time to rest.
Review from Operations Dept
Good managers and good team
Review from Operations Dept
What makes me most happy at work is the trust our manager gives us. It empowers us to take ownership of our tasks, builds confidence, and motivates us to perform at our best.
Review from Operations Dept
What makes me most happy at work is being able to contribute to meaningful outcomes while working with a supportive and collaborative team.
Review from Operations Dept
When I complete my work smoothly and without issues, ensuring everything is delivered accurately and on time.
Review from Operations Dept
What's going wrong and how can it be improved?
It feels like onboarding of new Dev teams in India is not full enough: it's like they just being given access to GIT, and Jira with tasks/bugs, but completely unaware about how release process and prod deployment of their components looks, what is GCI etc. Populate onboarding with such info.
Review from Operations Dept
RTO is a big mistake.
Review from Operations Dept
Bad or fake planning and goals setting. No culture of project management on C level. Please take PMI basic courses for C level guys. No plans for PBX feature set evolving (AI is separate product). Only expansion plans. No development standards across the company, weak architecture processes
Review from Operations Dept
Personally overloaded due to RIFs and attrition that was not backfilled. Have to wear 5-6 hats on a daily basis while is unsustainable.
Review from Operations Dept
There is a lot of routine that does not change, bureaucratization of processes, constant accumulation of tasks in the queue.
Review from Operations Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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