
Talk directly with the front-line teams, and get data directly from them in a close and safe environment. Contrast that with official reports and middle-management feedback.
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Teams and leadership invest more in their survival than the path ahead a holistic view of the company and collaboration to improve results, health and knowledge.
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Management does not know, nor understand the knowledge and capabilities of high-value employees because they lack knowledge about the system and industry. Also more money and growth opportunities.
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My current team is quite mediocre. But the teams I've been a part of are usually very self-supporting, nurturing teams that help each other improve and have each other's backs.
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Improve management. Create official channels to propose ideas and procedures reviewed by more people than those directly affected. Review your data and sources. Be clear and demand collaboration and communication from all teams.
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