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RingCentral has changed my view on the modern workforce. They treat employees with respect, and really invest in people and their abilities.
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
GSS Management really focuses on employee wellbeing. Paden, Rachele, and Mark are all kind and caring individuals.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
The ability to reach out to anyone in the org at any time for anything. The willingness to help others really cultivates success.
Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?
Many GSS reps tend to dodge calls by changing or staying in an unavailable state. This causes an inequivalence in the number of calls taken per day, resulting in a larger backlog for those that are taking calls. I feel that the GSS teams need a bit more micromanagement to ensure agents are available
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