
Swift response on requests, open for feedback
Making the job lighter to work despite of the queue or issues within the team/department
The people I work with is making me look at the positive side of the queue. Not bored as I get to engage with teammates in person.
We have been cross trained for different LOBs and we haven't received any additional pay. The incentive goals are hard to reach and been with the company for 3 years and still the same salary. We're considered as T2 agents now.
Less leadership from the TL, working on site is so difficult from the time of shift and my home location. Please let other Teammates have a time to work at home despite of them not being included in the % of eligible Teammates. Less pay and having to commute everyday is tiring. Rotation on WFH.