
Team members are diverse, which is nice.
A variety of personalities, age groups, cultures, etc.
Cracking difficult cases up and assisting other team mates.
There are many ways of rewarding good performance and the capability of being able to achieve important goals. The team will see it as an incentive to keep moving on the right direction. Make the professional development of these people a priority.
As I always like to say KPI's and metrics do not lie. I found it really frustrating when a promotion is given not based on raw data but on favoritism. A raise even, a small one would show some kind of appreciation on the constant TP and senior agents of the team, in order to keep the going.