RingCentral Empresa reivindicada
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Ringcentral is generous when it comes to incentives and engagements like raffle and gift certificates and their HMO which you have 2 free dependents. But the assisting wide type of calls is a big no.
O que você mais gosta nos lideres?
It varies per person actually. Some are great. Floor support are worst but few of them are ok.
O que está ruim e como pode melhorar?
I feel like being bombarded with too much information. Being cross trained for different skills within US and UK. I would like to master 1 skill only to be able to help the customer well.
No que os seus colegas poderiam melhorar e o que faria vocês trabalharem mais unidos?
This would be for the floor supports. Sometimes when you ask questions in the group chat, nobody replies to you. I am not being entitled but, it is hard to ask or enter a meeting just to ask question when talking to the customer.
O que precisa melhor na cultura da empresa?
Please set proper training. Do not assume all agents can grasp new information in a very limited time. Do refresher training. Do not overly cross train agents. Doesnt mean agent was trained for a specific upskill doesnt mean they can memories it all. It is better to focus and master 1 skill
Por que você se sente desvalorizado e o que faria você se sentir melhor compensado?
Agents are being multi skilled and even accepting call with mix of UK and US and it is very confusing. Some procedures are different with UK and US. Proper training should be excecuted as well. 1 upskill training only gives you 5 days. The training itself when you enter RingCentral is very short.
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