
When Work force assign the correct skill set to their agent.
They Need to get their system right, everything is all messed up, they are not organized, its seems that everything comes as a surprise.
My Team is ok, though I have not heard anything from our UM, there are some OT's and VL even though they are being filed on time that are not being approved.
the longer we stay in the company the more work, more upskills, more responsibility, but no raise. WE ARE OVERUSED YET UNDERPAID! most in out batch has already resign and there are some who are already planning to.