
The management disregards their agents opinions and suggestions
Everyone should help each other out, be it on product knowledge.
The most positive culture I can say for this company is the health benefits. It is really a big help not just for me but also for my dependents.
What makes me happy going to work is I can see my close friends their, it means I have someone I can rant to whenever I get stress from work. Also knowing I still have work despite of the situation we have right now
They should know when to pushback to to the client when the agents are unable to handle every tasks at once. We understand we need to know how to adjust in every situation but sometimes when some tasks are not doable they should have some workaround presented to the clients first.