
The positive is the people that I have met here, and that helped me in every position and gave m,e grate feedback but also that i met some amazing FRIENDS for life.
The agents themselves are great at their job, the whole team, KPIs are met regulary QA is always in the target on team basis and individual basis. They are responsible can work on their own, also proactive and help the team and the client in every way possible.
Its just that there are rearly bonuses or any awards for doing a great job except a pat on the back. Especially for use who are mostly independent and have a great load of expectations and responsobilities. There should be payrises individually for great performers, not just TLs but also agents.
clearer communication, treating people like people not numbers. Example christmas bonus, in my opinion it should differ from tenure time, if someone is here 3+ years he should get the same bonus as someone who is hear for 6 months. Same as rise it should differ from projects and tenures and people.
I think just the whole atmosfere since TU took over it took the turn for the worst, a lot of people didnt recive any payrise anyway for 1,2 years ir at all in the company, false promises were made, extra work and administration we got for same pay. But also just the negativity and no clear communica