Lumen (formerly CenturyLink) – Customer service - on hold >15minutes every time Product description, obligation to service product inconsistent Service Pricing increased every month, while executive salaries increased commensurately Pros- most customer service reps were courteous and knowledgeable (when I finally connected)

Lumen (formerly CenturyLink) Заявленная компания

"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." читать еще

СОТРУДНИКИ УЧАСТНИКИ: 963

ИТОГО РЕЙТИНГИ: 10415

СЕО: Jeffrey Storey

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Customer service - on hold >15minutes every time Product description, obligation to service product inconsistent Service Pricing increased every month, while executive salaries increased commensurately Pros- most customer service reps were courteous and knowledgeable (when I finally connected)

Other Employee Reviews for Lumen (formerly CenturyLink)

Что можно улучшить в ваших сотрудниках, и что может помочь вам работать более сплоченно?

My colleagues are helpful & friendly. Mostly professional.

В чем руководство должно стать лучше?

Not enough experience/knowledge to meet challenges

Что вам больше всего нравится в команде руководства?

Decide on doing a few things, fund them appropriately and stick through to them.

В целом опишите ваш общий опыт в текущей компании

fun and exciting place with new technology every day.

В чем руководство должно стать лучше?

connect with the feet on the street front line customer facing employees and not middle management who paint a misleading picture.

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Customer service - on hold >15minutes every time Product description, obligation to service product inconsistent Service Pricing increased every month, while executive salaries increased commensurately Pros- most customer service reps were courteous and knowledgeable (when I finally connected)

Other Employee Reviews for Lumen (formerly CenturyLink)

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