RingCentral Claimed Company
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This was my dream job & company. The first year here it was everything I could have hoped for, Then the executive leadership team changed, and now they're so focused on the bottom line that the people and our customer experience have been forgotten. New leaders aren't trained and are ineffective.
What are some of the best things about your team?
Outside of our management, the team is really good about uplifting and supporting one another.
Why do you feel undervalued and what would make you feel better about your compensation?
There is a known gender pay gap on my team. I do a lot of work above and beyond my role, but still make less then the men on our team who only do the minimum.
What does the leadership team need to get better at?
There isn't any leadership development program. Ideally, a good LDP teaches new leaders (whether internal promotions or external hires) basic leadership skills, but also gets them onboard with the company culture. The lack of LDP means our leaders aren't effective or aligned with the culture.
What's going wrong and how can it be improved?
By the time I get to work with customers, they're often already frustrated by their interactions with other teams. Particularly the sales and support teams. Clients tell me our sales team makes promises that they can't deliver on, and support is slow to respond and ineffective when they do.
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