TaskUs Claimed Company
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, Data & AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long-term success through innovation and technology - powered by ridiculously smart people.
TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world. read more
i have worked for more than 10 years now and I can say that my experience here is by far the worst. we signed a contract for chat, the only reason we accepted the offer was because it was explained that it was for a chat account. do not tell us that a hybrid account is chat and inbound phone calls
What needs to change to make the company culture better?
engagement activities are mostly focused for on site employees.
What's going wrong and how can it be improved?
doing good with the promised lob, chat and inbound phone calls are two completely different platforms and therefore they require an increase when being transferred to phone.
What are some of the best things about your team?
we have all been told that since we signed a contract, theres nothing that can be done, go with the flow. the only thing that we have in common is that all of us were tricked into signing the contract
Why do you feel undervalued and what would make you feel better about your compensation?
for an inbound phone call lob, the pay being given to us is not even in the same planet of what can be called fair. THE ONLY REASON THE CONTRACT WAS SIGNED WAS BECAUSE IT WAS EXPLAINED AS A CHAT ACCOUNT
What does the leadership team need to get better at?
be transparent, discuss changes before they happen not after. if a contract was signed and discussed as chat and outbound, DO NOT TRANSFER YOUR AGENTS TO AN INBOUND PHONE CALL LOB AND TELL THEM THEY SIGNED A CONTRACT THAT WAS EXPLAINED DIFFERENTLY. OMS ARE MAKING AGENTS FEEL STUPID. TRY LISTENING
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