TaskUs Claimed Company
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, Data & AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long-term success through innovation and technology - powered by ridiculously smart people.
TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world. read more
its mixed emotiuons, becasue i did learn a lot and progressed myself as a person and employee, but also kind of sad that it changed so much, that we are looked all basically the same, and I just think teammates lose motivation like that and its starting to show.
What is most positive about the culture and environment at your company?
The positive is the people that I have met here, and that helped me in every position and gave m,e grate feedback but also that i met some amazing FRIENDS for life.
What are some of the best things about your team?
The agents themselves are great at their job, the whole team, KPIs are met regulary QA is always in the target on team basis and individual basis. They are responsible can work on their own, also proactive and help the team and the client in every way possible.
Why do you feel undervalued and what would make you feel better about your compensation?
Its just that there are rearly bonuses or any awards for doing a great job except a pat on the back. Especially for use who are mostly independent and have a great load of expectations and responsobilities. There should be payrises individually for great performers, not just TLs but also agents.
What does the leadership team need to get better at?
clearer communication, treating people like people not numbers. Example christmas bonus, in my opinion it should differ from tenure time, if someone is here 3+ years he should get the same bonus as someone who is hear for 6 months. Same as rise it should differ from projects and tenures and people.
What's going wrong and how can it be improved?
I think just the whole atmosfere since TU took over it took the turn for the worst, a lot of people didnt recive any payrise anyway for 1,2 years ir at all in the company, false promises were made, extra work and administration we got for same pay. But also just the negativity and no clear communica
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