-80
NPS
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DriveTime | Bridgecrest | SilverRock
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About DriveTime | Bridgecrest | SilverRock's Brand
DriveTime is not your typical auto retailer. We’re bringing a fresh and fun perspective to the pre-owned car buying experience, and we want you to come along for the ride. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle. As DriveTime, Bridgecrest and SilverRock we create opportunities and improve the lives of our customers, our employees and our communities by carpooling to a shared destination. That means placing a focus on putting the right customer in the right vehicle so they can be on the path to ownership. You can find our tire tracks across the nation as we continue to expand our footprint in new territories. Regardless of where you’re located, if you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us! Buckle up and check out our career opportunities. Among its major competitors, DriveTime | Bridgecrest | SilverRock is ranked in 15th place for NPS while Achieve is 1st, and Cox Automotive is 2nd. Overall, DriveTime | Bridgecrest | SilverRock has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
71%
Customer Loyalty
1.6/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
DriveTime | Bridgecrest | SilverRock Ranking
- #4 / 4 of its competitors
DriveTime | Bridgecrest | SilverRock NPS
DriveTime | Bridgecrest | SilverRock's Net Promoter Score (NPS) is a -80 with 7% Promoters, 6% Passives, and 87% Detractors. Net Promoter Score tracks whether DriveTime | Bridgecrest | SilverRock's customers would recommend using the product based on a scale of -100 to 100.
DriveTime | Bridgecrest | SilverRock Overall NPS
| 7% | Promoters |
|---|---|
| 6% | Passives |
| 87% | Detractors |
DriveTime | Bridgecrest | SilverRock NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -71 | Apr 2024 | -71 |
May 2024 -71 | May 2024 | -71 |
Jun 2024 -73 | Jun 2024 | -73 |
Jul 2024 -74 | Jul 2024 | -74 |
Aug 2024 -74 | Aug 2024 | -74 |
Sep 2024 -76 | Sep 2024 | -76 |
Oct 2024 -77 | Oct 2024 | -77 |
Dec 2024 -77 | Dec 2024 | -77 |
Apr 2025 -77 | Apr 2025 | -77 |
May 2025 -77 | May 2025 | -77 |
Aug 2025 -79 | Aug 2025 | -79 |
Sep 2025 -80 | Sep 2025 | -80 |
How Other Brands Compare
DriveTime | Bridgecrest | SilverRock is ranked #4 for NPS among its competitors. Goldman Sachs and General Motors come in first and second, with Capital One coming in at third.
DriveTime | Bridgecrest | SilverRock |  General Motors |  Goldman Sachs |  Capital One | |
| Global Ranking | #- | #140 | #145 | #- |
| NPS | -80 | 13 | 27 | -41 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $89.77B | $113.07B | $54.69B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DriveTime | Bridgecrest | SilverRock NPS by Gender
Male customers rated DriveTime | Bridgecrest | SilverRock's NPS 2 points higher than Female customers.
Male
-88
DriveTime | Bridgecrest | SilverRock's NPS was rated -88 by Male customers on Comparably.
6%
Promoters
0%
Passives
94%
Detractors
Female
-90
DriveTime | Bridgecrest | SilverRock's NPS was rated -90 by Female customers on Comparably.
5%
Promoters
0%
Passives
95%
Detractors
DriveTime | Bridgecrest | SilverRock NPS by Ethnicity
DriveTime | Bridgecrest | SilverRock's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black -84 | African American/Black | -84 |
Other -100 | Other | -100 |
DriveTime | Bridgecrest | SilverRock NPS by Age
DriveTime | Bridgecrest | SilverRock's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
DriveTime | Bridgecrest | SilverRock NPS by Usage
DriveTime | Bridgecrest | SilverRock's NPS was rated the highest by customers who have used DriveTime | Bridgecrest | SilverRock's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -94 | Less than 1 Year | -94 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
5 to 10 Years -57 | 5 to 10 Years | -57 |
DriveTime | Bridgecrest | SilverRock NPS vs. Competitors
Compared to its competitors, DriveTime | Bridgecrest | SilverRock's NPS is rated right above Endurance, and is preceded by Exeter Finance.
| COMPANY | NPS Score | |
|---|---|---|
 | Achieve | 100 |
 | Cox Automotive | 40 |
| Goldman Sachs | 27 |
| General Motors | 13 |
 | Discount Tire | 6 |
 | CarMax | -8 |
 | Elevate | -8 |
 | Carvana | -26 |
 | Safelite AutoGlass | -30 |
 | Assurant | -39 |
 | Ally Financial Inc. | -40 |
| Capital One | -41 |
 | AutoNation | -46 |
 | Exeter Finance | -53 |
| DriveTime | Bridgecrest | SilverRock | -80 |
 | Endurance | -93 |
DriveTime | Bridgecrest | SilverRock Customer Reviews
Out of the 2 DriveTime | Bridgecrest | SilverRock customer reviews 0 were positive and 2 were constructive. DriveTime | Bridgecrest | SilverRock customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
DriveTime | Bridgecrest | SilverRock Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of DriveTime | Bridgecrest | SilverRock users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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DriveTime | Bridgecrest | SilverRock Customer Loyalty Score by Gender
Female customers rated DriveTime | Bridgecrest | SilverRock's Customer Loyalty score 11% higher than Male customers.
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Male
65%
Yes
Female
76%
Yes
DriveTime | Bridgecrest | SilverRock Customer Loyalty Score by Ethnicity
DriveTime | Bridgecrest | SilverRock's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of DriveTime | Bridgecrest | SilverRock.
68
out of 100
Caucasian
72
out of 100
African American/Black
61
out of 100
Other
DriveTime | Bridgecrest | SilverRock Customer Loyalty Score by Age
DriveTime | Bridgecrest | SilverRock's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of DriveTime | Bridgecrest | SilverRock.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 82% | 26-30 | 82% |
36-40 55% | 36-40 | 55% |
41-45 55% | 41-45 | 55% |
51-55 60% | 51-55 | 60% |
56-60 64% | 56-60 | 64% |
DriveTime | Bridgecrest | SilverRock Customer Loyalty Score by Usage
DriveTime | Bridgecrest | SilverRock's Customer Loyalty score was rated the highest by customers who have used DriveTime | Bridgecrest | SilverRock's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
DriveTime | Bridgecrest | SilverRock Customer Loyalty Score by Industry
DriveTime | Bridgecrest | SilverRock's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
DriveTime | Bridgecrest | SilverRock Customer Loyalty vs. Competitors
Compared to its competitors, DriveTime | Bridgecrest | SilverRock's Customer Loyalty score is rated right above Assurant, and is preceded by Exeter Finance.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Achieve | 100% |
| Discount Tire | 82% |
| Capital One | 79% |
| General Motors | 77% |
| Cox Automotive | 75% |
| Ally Financial Inc. | 74% |
| Exeter Finance | 71% |
| DriveTime | Bridgecrest | SilverRock | 71% |
| Assurant | 67% |
| CarMax | 66% |
| Endurance | 66% |
| Goldman Sachs | 65% |
| Carvana | 59% |
| AutoNation | 59% |
| Elevate | 51% |
| Safelite AutoGlass | 51% |
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DriveTime | Bridgecrest | SilverRock Product Quality
1.6/5
DriveTime | Bridgecrest | SilverRock has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
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DriveTime | Bridgecrest | SilverRock Product Information
DriveTime | Bridgecrest | SilverRock’s product quality score is a 1.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated DriveTime | Bridgecrest | SilverRock's product the highest.
- Website
- https://www.drivetime.com
- Company Size
- 1,001-5,000 Employees
Industry
Automotive and Transportation
Quick Insights into DriveTime | Bridgecrest | SilverRock Product Quality
DriveTime | Bridgecrest | SilverRock's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.
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Ranked DriveTime | Bridgecrest | SilverRock Product Quality the Highest
Ranked DriveTime | Bridgecrest | SilverRock Product Quality the Lowest
DriveTime | Bridgecrest | SilverRock Product Quality Score by Gender
DriveTime | Bridgecrest | SilverRock's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
DriveTime | Bridgecrest | SilverRock Product Quality Score by Ethnicity
DriveTime | Bridgecrest | SilverRock's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of DriveTime | Bridgecrest | SilverRock.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
DriveTime | Bridgecrest | SilverRock Product Quality Score by Age
DriveTime | Bridgecrest | SilverRock's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of DriveTime | Bridgecrest | SilverRock.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.6 | 18-25 | 1.6 |
26-30 1.5 | 26-30 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.6 | 56-60 | 1.6 |
DriveTime | Bridgecrest | SilverRock Product Quality Score by Usage
DriveTime | Bridgecrest | SilverRock's Product Quality score was rated the highest by customers who have used DriveTime | Bridgecrest | SilverRock's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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DriveTime | Bridgecrest | SilverRock Product Quality Score by Industry
DriveTime | Bridgecrest | SilverRock's Product Quality score was rated 1.5 stars by both Healthcare, Hospitals and Medicine and Tech industry customers.
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DriveTime | Bridgecrest | SilverRock Product Quality vs. Competitors
Compared to its competitors, DriveTime | Bridgecrest | SilverRock's Product Quality score is rated right above Endurance, and is preceded by Exeter Finance.
| COMPANY | Product Quality Score | |
|---|---|---|
| Achieve | 5/5 |
| Cox Automotive | 3.6/5 |
| General Motors | 3.6/5 |
| Elevate | 3.6/5 |
| Goldman Sachs | 3.5/5 |
| Discount Tire | 3.1/5 |
| CarMax | 3/5 |
| Safelite AutoGlass | 2.4/5 |
| Capital One | 2.3/5 |
| Carvana | 2.3/5 |
| Ally Financial Inc. | 2.1/5 |
| AutoNation | 2/5 |
| Assurant | 1.9/5 |
| Exeter Finance | 1.7/5 |
| DriveTime | Bridgecrest | SilverRock | 1.6/5 |
| Endurance | 1.5/5 |
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DriveTime | Bridgecrest | SilverRock Pricing
DriveTime | Bridgecrest | SilverRock ROI & Value For Money
1.5/5
DriveTime | Bridgecrest | SilverRock has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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DriveTime | Bridgecrest | SilverRock Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into DriveTime | Bridgecrest | SilverRock ROI
DriveTime | Bridgecrest | SilverRock's ROI score was rated highest by customers who have used DriveTime | Bridgecrest | SilverRock's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked DriveTime | Bridgecrest | SilverRock ROI the Highest
Ranked DriveTime | Bridgecrest | SilverRock ROI the Lowest
DriveTime | Bridgecrest | SilverRock ROI Score by Gender
DriveTime | Bridgecrest | SilverRock's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
DriveTime | Bridgecrest | SilverRock ROI Score by Ethnicity
DriveTime | Bridgecrest | SilverRock's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of DriveTime | Bridgecrest | SilverRock.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
DriveTime | Bridgecrest | SilverRock ROI Score by Age
DriveTime | Bridgecrest | SilverRock's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 56-60 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
DriveTime | Bridgecrest | SilverRock ROI Score by Usage
DriveTime | Bridgecrest | SilverRock's ROI score was rated 1.5 stars by customers who have used DriveTime | Bridgecrest | SilverRock's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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DriveTime | Bridgecrest | SilverRock ROI Score by Industry
DriveTime | Bridgecrest | SilverRock's ROI score was rated 1.5 stars by both Healthcare, Hospitals and Medicine and Tech industry customers.
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DriveTime | Bridgecrest | SilverRock Pricing vs. Competitors
Compared to its competitors, DriveTime | Bridgecrest | SilverRock's ROI score is rated right above Endurance, and is preceded by AutoNation.
| COMPANY | Pricing Score | |
|---|---|---|
| Achieve | 5/5 |
| Cox Automotive | 3.8/5 |
| Goldman Sachs | 3.5/5 |
| General Motors | 3.4/5 |
| Elevate | 3.4/5 |
| Discount Tire | 3.2/5 |
| CarMax | 2.8/5 |
| Carvana | 2.5/5 |
| Safelite AutoGlass | 2.3/5 |
| Ally Financial Inc. | 2.2/5 |
| Capital One | 2.1/5 |
| Exeter Finance | 2.1/5 |
| Assurant | 2/5 |
| AutoNation | 2/5 |
| DriveTime | Bridgecrest | SilverRock | 1.5/5 |
| Endurance | 1.5/5 |
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DriveTime | Bridgecrest | SilverRock Customer Satisfaction (CSAT)
DriveTime | Bridgecrest | SilverRock Customer Satisfaction (CSAT) Score
19 / 100
DriveTime | Bridgecrest | SilverRock has an overall Customer Satisfaction score of 19 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
6%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
6%
Very Dissatisfied
73%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into DriveTime | Bridgecrest | SilverRock Customer Satisfaction
DriveTime | Bridgecrest | SilverRock's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by Other customers.
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Ranked DriveTime | Bridgecrest | SilverRock Customer Satisfaction the Highest
Ranked DriveTime | Bridgecrest | SilverRock Customer Satisfaction the Lowest
DriveTime | Bridgecrest | SilverRock Customer Satisfaction Score by Gender
Male customers rated DriveTime | Bridgecrest | SilverRock's Customer Satisfaction score 12 points higher than Female customers.
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18 / 100
MaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 82% |
6 / 100
FemaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 6% | |
Very Dissatisfied | 88% |
DriveTime | Bridgecrest | SilverRock Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
DriveTime | Bridgecrest | SilverRock's Customer Satisfaction (CSAT) score was rated 7% according to Caucasian users and customers.
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7 / 100
Very Satisfied
7%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
93%
CSAT according to African American/Black
DriveTime | Bridgecrest | SilverRock's Customer Satisfaction (CSAT) score was rated 25% according to African American/Black users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
67%
CSAT according to Other
DriveTime | Bridgecrest | SilverRock's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
DriveTime | Bridgecrest | SilverRock Customer Satisfaction Score by Age
DriveTime | Bridgecrest | SilverRock's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 26-30 | 0% | |||||||||||||||
| 36-40 | 25% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 40% |
DriveTime | Bridgecrest | SilverRock Customer Satisfaction Score by Usage
DriveTime | Bridgecrest | SilverRock's Customer Satisfaction score was rated the highest by customers who have used DriveTime | Bridgecrest | SilverRock's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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DriveTime | Bridgecrest | SilverRock Customer Satisfaction Score by Industry
DriveTime | Bridgecrest | SilverRock's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "DriveTime | Bridgecrest | SilverRock Customer Satisfaction Score by Industry",
"text": "DriveTime | Bridgecrest | SilverRock's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 29,
"stars": 0,
"csatScore": 29,
"text": "DriveTime | Bridgecrest | SilverRock's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 29
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "DriveTime | Bridgecrest | SilverRock's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}DriveTime | Bridgecrest | SilverRock Customer Satisfaction vs. Competitors
Compared to its competitors, DriveTime | Bridgecrest | SilverRock's Customer Satisfaction score is rated right above Capital One, and is preceded by AutoNation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Achieve | 100% |
| Elevate | 83% |
| Goldman Sachs | 72% |
| Cox Automotive | 71% |
| General Motors | 66% |
| CarMax | 52% |
| Discount Tire | 49% |
| Carvana | 38% |
| Safelite AutoGlass | 35% |
| Exeter Finance | 33% |
| Ally Financial Inc. | 32% |
| Assurant | 25% |
| AutoNation | 25% |
| DriveTime | Bridgecrest | SilverRock | 19% |
| Capital One | 14% |
| Endurance | 5% |
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DriveTime | Bridgecrest | SilverRock Customer Service
1.5/5
DriveTime | Bridgecrest | SilverRock has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About DriveTime | Bridgecrest | SilverRock's Customer Service
Address
Tempe, AZ 85281
Website
https://www.drivetime.com
Phone Number
6028526600
DriveTime | Bridgecrest | SilverRock's Social Links
Quick Insights into DriveTime | Bridgecrest | SilverRock Customer Service
DriveTime | Bridgecrest | SilverRock's Customer Service score was rated highest by customers who have used DriveTime | Bridgecrest | SilverRock's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
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Ranked DriveTime | Bridgecrest | SilverRock Customer Service the Highest
Ranked DriveTime | Bridgecrest | SilverRock Customer Service the Lowest
DriveTime | Bridgecrest | SilverRock Customer Service Score by Gender
DriveTime | Bridgecrest | SilverRock's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
DriveTime | Bridgecrest | SilverRock Customer Service Score by Ethnicity
DriveTime | Bridgecrest | SilverRock's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of DriveTime | Bridgecrest | SilverRock.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
DriveTime | Bridgecrest | SilverRock Customer Service Score by Age
DriveTime | Bridgecrest | SilverRock's Customer Service score was rated 1.5 stars by customers ages 18-25 and customers ages 56-60 on Comparably.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
DriveTime | Bridgecrest | SilverRock Customer Service Score by Usage
DriveTime | Bridgecrest | SilverRock's Customer Service score was rated the highest by customers who have used DriveTime | Bridgecrest | SilverRock's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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DriveTime | Bridgecrest | SilverRock Customer Service Score by Industry
DriveTime | Bridgecrest | SilverRock's Customer Service score was rated 1.5 stars by both Healthcare, Hospitals and Medicine and Tech industry customers.
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DriveTime | Bridgecrest | SilverRock Customer Service vs. Competitors
Compared to its competitors, DriveTime | Bridgecrest | SilverRock's Customer Service score is rated right above Endurance, and is preceded by Exeter Finance.
| COMPANY | Customer Service Score | |
|---|---|---|
| Achieve | 5/5 |
| Cox Automotive | 3.9/5 |
| Goldman Sachs | 3.6/5 |
| General Motors | 3.4/5 |
| Elevate | 3.4/5 |
| Discount Tire | 3.1/5 |
| CarMax | 2.8/5 |
| Carvana | 2.4/5 |
| Safelite AutoGlass | 2.3/5 |
| Ally Financial Inc. | 2.1/5 |
| Capital One | 2/5 |
| AutoNation | 1.9/5 |
| Assurant | 1.8/5 |
| Exeter Finance | 1.8/5 |
| DriveTime | Bridgecrest | SilverRock | 1.5/5 |
| Endurance | 1.5/5 |
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DriveTime | Bridgecrest | SilverRock as an Employer
4.9/5
DriveTime | Bridgecrest | SilverRock has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
CEO of DriveTime | Bridgecrest | SilverRock
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
DriveTime | Bridgecrest | SilverRock scored a -80 for Net Promoter Score and a 72 for Employee Net Promoter Score. NPS gauges how likely a customer of DriveTime | Bridgecrest | SilverRock would recommend the brand to a friend. ENPS measures how likely DriveTime | Bridgecrest | SilverRock employees would recommend working at DriveTime | Bridgecrest | SilverRock to a friend.
Net Promoter Score
-80
NPS Score
| 7% | Promoters |
|---|---|
| 6% | Passive |
| 87% | Detractors |
Employee Net Promoter Score
72
eNPS Score
| 77% | Promoters |
|---|---|
| 18% | Passive |
| 5% | Detractors |
