0
NPS
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Gainwell Technologies
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About Gainwell Technologies' Brand
Join us in our mission to help those most vulnerable get the quality healthcare they need to live happy, healthier lives. Every day at Gainwell, we harness the power of technology to help our clients improve the health and well-being of the members they serve. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with an inclusive team that thrives on finding innovative solutions to some of healthcare's biggest challenges. Among its major competitors, Gainwell Technologies is ranked in 9th place for NPS while Deloitte (US) is 1st, and Accenture (Global) is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Gainwell Technologies Ranking
- #4 / 4 of its competitors
Gainwell Technologies NPS
Gainwell Technologies's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Gainwell Technologies's customers would recommend using the product based on a scale of -100 to 100.
Gainwell Technologies Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Gainwell Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
Nov 2023 100 | Nov 2023 | 100 |
Oct 2024 33 | Oct 2024 | 33 |
Oct 2025 0 | Oct 2025 | 0 |
How Other Brands Compare
Gainwell Technologies is ranked #4 for NPS among its competitors. Deloitte (US) and IBM come in first and second, with Accenture coming in at third.
Gainwell Technologies |  IBM |  Accenture |  Deloitte (US) | |
| Global Ranking | #- | #106 | #124 | #154 |
| NPS | 0 | 26 | 18 | 28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $119.05B | $168.12B | $4.87B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gainwell Technologies NPS vs. Competitors
Compared to its competitors, Gainwell Technologies's NPS is rated right above Centene Corporation, and is preceded by Cognizant Technology Solutions.
Gainwell Technologies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Gainwell Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Gainwell Technologies Customer Loyalty vs. Competitors
Compared to its competitors, Gainwell Technologies's Customer Loyalty score is rated right above TCS (Tata Consultancy Services).
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Gainwell Technologies | 100% |
 | TCS (Tata Consultancy Services) | 83% |
 | Infosys | 82% |
 | Cognizant Technology Solutions | 82% |
| IBM | 79% |
 | NTT DATA | 77% |
 | Accenture (Global) | 75% |
| Deloitte (US) | 73% |
| Accenture | 71% |
 | Centene Corporation | 70% |
 | Maximus | 65% |
 | Conduent | 57% |
 | Change Healthcare | 49% |
 | Magellan Health | 46% |
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Gainwell Technologies Product Quality
1.5/5
Gainwell Technologies has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Gainwell Technologies Product Information
Gainwell Technologies’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Gainwell Technologies Product Quality vs. Competitors
Compared to its competitors, Gainwell Technologies's Product Quality score is rated right below Change Healthcare.
| COMPANY | Product Quality Score | |
|---|---|---|
| Deloitte (US) | 3.9/5 |
| Accenture (Global) | 3.9/5 |
| IBM | 3.8/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| NTT DATA | 3.8/5 |
| Accenture | 3.7/5 |
| Infosys | 3.7/5 |
| Cognizant Technology Solutions | 3.4/5 |
| Maximus | 3.1/5 |
| Centene Corporation | 3.1/5 |
| Conduent | 2.5/5 |
| Magellan Health | 2.2/5 |
| Change Healthcare | 2/5 |
| Gainwell Technologies | 1.5/5 |
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Gainwell Technologies Pricing
Gainwell Technologies ROI & Value For Money
1.5/5
Gainwell Technologies has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Gainwell Technologies Pricing vs. Competitors
Compared to its competitors, Gainwell Technologies's ROI score is rated right below Magellan Health.
| COMPANY | Pricing Score | |
|---|---|---|
| Deloitte (US) | 3.9/5 |
| Accenture (Global) | 3.8/5 |
| IBM | 3.8/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Infosys | 3.7/5 |
| Accenture | 3.6/5 |
| NTT DATA | 3.5/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Maximus | 3.2/5 |
| Centene Corporation | 2.9/5 |
| Conduent | 2.5/5 |
| Change Healthcare | 1.9/5 |
| Magellan Health | 1.9/5 |
| Gainwell Technologies | 1.5/5 |
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Gainwell Technologies Customer Satisfaction (CSAT)
Gainwell Technologies Customer Satisfaction (CSAT) Score
50 / 100
Gainwell Technologies has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gainwell Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, Gainwell Technologies's Customer Satisfaction score is rated right above Magellan Health, and is preceded by Centene Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Accenture (Global) | 77% |
| Infosys | 77% |
| IBM | 75% |
| Deloitte (US) | 74% |
| TCS (Tata Consultancy Services) | 74% |
| Accenture | 74% |
| NTT DATA | 68% |
| Cognizant Technology Solutions | 64% |
| Maximus | 56% |
| Centene Corporation | 51% |
| Gainwell Technologies | 50% |
| Magellan Health | 32% |
| Change Healthcare | 26% |
| Conduent | 9% |
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Gainwell Technologies Customer Service
1.5/5
Gainwell Technologies has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Gainwell Technologies's Customer Service
Address
225 E John W Carpenter Fwy, Irving, TX 75062
Website
https://gainwelltechnologies.com/
Gainwell Technologies's Social Links
Gainwell Technologies Customer Service vs. Competitors
Compared to its competitors, Gainwell Technologies's Customer Service score is rated right below Magellan Health.
| COMPANY | Customer Service Score | |
|---|---|---|
| Deloitte (US) | 4/5 |
| Accenture (Global) | 4/5 |
| IBM | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Accenture | 3.8/5 |
| Infosys | 3.8/5 |
| NTT DATA | 3.6/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Maximus | 3.4/5 |
| Centene Corporation | 2.9/5 |
| Conduent | 2.2/5 |
| Change Healthcare | 1.9/5 |
| Magellan Health | 1.8/5 |
| Gainwell Technologies | 1.5/5 |
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Gainwell Technologies as an Employer
4.7/5
Gainwell Technologies has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Gainwell Technologies scored a 0 for Net Promoter Score and a 51 for Employee Net Promoter Score. NPS gauges how likely a customer of Gainwell Technologies would recommend the brand to a friend. ENPS measures how likely Gainwell Technologies employees would recommend working at Gainwell Technologies to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
51
eNPS Score
| 64% | Promoters |
|---|---|
| 23% | Passive |
| 13% | Detractors |
