Simpro Software Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
I love the product and the people at Simpro. They care and work together as a team
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Love the direction and the pace the company is going now. Confident about a fruitful year ahead
Review from Customer Success Dept
Clear and concise goals and clear on what we are trying to achieve
Review from Customer Success Dept
They are Transparent and share information regularly
Review from Customer Success Dept
Transparency, defining goals, and pulling things together quickly
Review from Customer Success Dept
They provide great areas of lesrning, updating on future outlook and overall trying to inform of new areas of growth
Review from Customer Success Dept
What does the leadership team need to get better at?
creating, encouraging and being proactive about progression. Try to retain talent Having a plan and communicating it effectively
Review from Customer Success Dept
What is the best part about your compensation package?
Pay is ok, hybrid work arrangement, flexiblity, LUUUUNCH!!!
Review from Customer Success Dept
The vehicle allowance is the best part
Review from Customer Success Dept
The shares options and percentage of 401k
Review from Customer Success Dept
The healthcare and multiple purchasing options with big retailers is really good
Review from Customer Success Dept
The comms is relatively good
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I felt mislead about what RTO really meant. I feel this should be clear as there seems to be a cap on PTO. Pay could also be more competitive as the ever changing landscape in cost of living and being able to sustain an average lifestyle can be hard
Review from Customer Success Dept
I don't believe we are paid fairly for the work we do unless you are in the Sales Team in which you get paid ridiculously for little work in comparison to the efforts other teams need to put it as a bare minimum. It is disheartening to lose benefits such as flex-4 when this was the deciding factor
Review from Customer Success Dept
We have a ton of responsibilities and our workload is currently heavy, a lot of the team feel like they are very busy and sometimes it can feel overwhelming balancing 2 software and constantly changing and updating processes - with us changing title, the compensation should reflect the change too.
Review from Customer Success Dept
Better remuneration or at least some other incentive would be good for all the hard work put in.
Review from Customer Success Dept
The amount of work assigned to each of us has more than doubled without any corresponding increase in compensation. The absence of efficient processes has resulted in prolonged delays in resolving issues and has created a tense atmosphere within the workplace.
Review from Customer Success Dept
What are some of the best things about your team?
Our team brings in different experience and expertise but all have the same goal of making the customer experience worthwhile
Review from Customer Success Dept
We collaborate and support each other
Review from Customer Success Dept
Very friendly, always willing to help
Review from Customer Success Dept
We can talk about anything. That openess is key and the ability to help each other out is awesome
Review from Customer Success Dept
they are all friendly and helpful.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
company values team culture and relationship building, we all know each other, very easy and approachable teams
Review from Customer Success Dept
Everyone is included in various areas of the work and socially
Review from Customer Success Dept
The company has done a really great job being diverse
Review from Customer Success Dept
That everyone can communicate about ideas, potential growth and overall how to improve ones area whether its from IC to Executives
Review from Customer Success Dept
the togetherness and the ability to have fun is great
Review from Customer Success Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Simpro Software yet.
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What did you like most about the interview process?
Two stage interview helps to achieve formalities and the personal side of a role
Review from Customer Success Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Simpro Software yet.
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What makes you most happy at work?
team and providing customers solutions
Review from Customer Success Dept
Providing solutions to my customers being internal or external
Review from Customer Success Dept
The processes in my department are so nicely organized
Review from Customer Success Dept
The flexibilty and chance to hopefully make a change and grow
Review from Customer Success Dept
meeting customers and seeing them happy with our product
Review from Customer Success Dept
What's going wrong and how can it be improved?
I am currently experiencing a significant lack of balance in my life, as work has increasingly consumed my time and energy. I am no longer content with my current situation and feel a strong desire to make a change.
Review from Customer Success Dept
Remove ineffective managers with limited managerial skills Stop hiring managers that have no managerial skills. Progression Yes, but train and support people you are hiring and they need the necessary skills Have a plan for the business, depts and customer exp and communicate it with everyone
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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