
Lose the arrogance and listen to your subordinates
Use a skills base questioning system.
Take care of your employees and they will take care of the company!!
The corporate level teams don't listen to advice or ideas for change from their store teams
The company is going in the wrong direction, they need to listen to those in the field interacting with the customers.
They are a team that I built to win and we are. Even though our corporate level teams are cutting our hours and resources.