Alkami Technology Claimed Company
Alkami Technology, Inc. is a leading cloud-based digital banking solutions provider for financial institutions in the United States that enables clients to grow confidently, adapt quickly and build thriving digital communities. read more
I enjoy digging into a problem and solving it for our client. Unfortunately, my position has shifted from resolution-focused to simply adhering to communication SLAs rather than resolving the actual issue. When my workload doubles overnight, I'm not sure how I can have an enjoyable experience.
What is the best part about your compensation package?
Salary is the best part.
What is the best part about your compensation package?
Health Insurance is the best part of the compensation package.
What is most positive about the culture and environment at your company?
The peers (other ICs) that I work with every day.
What makes you most happy at work?
Solving our client's issues with platform configuration brings me joy.
What are some of the best things about your team?
My team collaborates quite well together. They are easy to talk to and knowledgeable about our tools and processes.
What is most positive about the culture and environment at your company?
We Win Together. This means collaboration, documentation and willingness to be a team player is how we provide the best customer experience.
What does the leadership team need to get better at?
Understanding that AI should not replace people. We essentially have a skeleton crew in Support, resulting in a poor customer experience for most of their submissions.
What are some of the best things about your team?
My team is very learning focused and in order to that we need to collaborate. We attend meetings where we bring up difficult issues that clients are experiencing and troubleshoot them together in a constructive way.
What does the leadership team need to get better at?
Leadership needs to get better at understanding the work that ICs do. For me there is a disconnect I feel with the leadership demanding goals be met without an understanding or a plan to get there.
What's going wrong and how can it be improved?
There is an overwhelming amount of work to be done after the January layoffs. Support is in the midst of migrating from Jira to ServiceNow so we are working in two different platforms. Constantly getting pinged by various teams/managers about how tickets are out of SLA. Impossible to make progress.
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