Carolinas Healthcare System Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
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Review from Customer Support Dept
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very depressing and stressful..most staff dread to come in to work
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What do you like best about the leadership team?
They are all willing to give you a chance to further your career.
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They get us all together everyone so often through the year to talk to us about progress and goals
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What does the leadership team need to get better at?
Treating employees better and listening to them
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communication and fairness to everyone
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Many hanged in leadership recently.
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Be more transparent about issues that may not be so pleasant to discuss. ie. positions being eliminated, major changes that affect our specific job.
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communication, support and better pay
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What is the best part about your compensation package?
The bonus and live well program
Review from Customer Support Dept
I get great benefits and opportunity to have a lot of free things
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Why do you feel undervalued and what would make you feel better about your compensation?
Poor health insurance coverage, expensive; retirement plan has high fees and poor transparency re returns on investments with a website that is very hard to navigate
Review from Customer Support Dept
Recently bought out by Atrium and many changes have been made with unhappy employees. This has resulted in a severe loss in physicians and other medical staff
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way below average for our region
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In my position I perform alot of tasks that are not required that are vital to the success of the office. The isn't alot of recognition.
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What are some of the best things about your team?
Commitment to excellence in patient care, strongly ethical, excellent clinical skills, always there to help each other, friendly and supportive, seek out ways to improve service to patients and work environment
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Personalities of all walks of life’s love it!
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We all work together to give the patients the best care possible
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We have a wonderful team morale but the company as a whole is not good
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What do your coworkers need to improve and how could you work together better?
They are too much with the drama
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dont talk over someone, let everyone express
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no one helps each other..poor work ethics low morale
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Coworkers can improve by working outside of their assigned items to broaden their knowledge & given them knowledge on how to research issues.
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What is most positive about the culture and environment at your company?
Acknowledge excellence in action at all levels, community service encouraged to ensure we feel like a part of our community, staff helps each other, always seeking ways to improve the organization and how we perform our jobs
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Everyone is very helpful to help you get through your day
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Split building and pediatric side is wonderful. Can not speak of the adult side.
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Everyone helps one another if we fall behind on work
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Nothing, I can say there is nothing postiive about my work
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What needs to change to make the company culture better?
communication, stop favoritism, give everyone equal opportunities
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The office (not the company) environment needs more staff who are willing to work outside the box.
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a more supportive and appreciative management team
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What did you like most about the interview process?
felt welcomed and appreciated for knowledge
Review from Customer Support Dept
It was quick and straight to the point. Usually if they call you have got job
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I was treated very kindly and got to get interviewed by a peer along with a manager
Review from Customer Support Dept
What would you improve about your company's interview process?
They should promote within rather than bringing people from the outside
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What makes you most happy at work?
lunch time and clock out time
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Helping others - patients and co-workers, knowing that I make a positive difference in people's lives
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Helping the patients and meeting different people on a daily
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Being able to provide patients with excellent care
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What's going wrong and how can it be improved?
I hate my job, I hate my boss, and I hate my coworkers
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Many changes have been made by people who have no medical background and do not understand how an office runs efficiently.
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Management isn't effective. Rules and policies need to be enforced.
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low moral, poor work environment and low pay makes it almost unbearable to go to work
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