Choice Hotels Customer Success Department Employee Reviews

I started working here as a temporary job... in 1998. I have no intentions of going anywhere. Not only are we treated as valuable employees, we are treated as valuable human beings. I doubt I could find a company anywhere that would make me feel as welcome and important as I do here.

Review from Customer Success Dept

I believe the leadership is trying to be as proactive as possible to continue being a successful company but should advise with departments that work more with the hotels

Review from Customer Success Dept

I honestly used to love being a part of Choice but my feelings have changed, especially this past year. I feel there is absolutely no leadership in our department and our call to actions change almost weekly. We need a change in leadership soon, before more good people leave, as well as our owners.

Review from Customer Success Dept

This company has allowed me the opportunity to be creative, to think out-of-the-box and yet be one of the team. Great team!

Review from Customer Success Dept

Joined Choice a year and a half ago and have found a great fit on the Mountains and Great Plains team with Dana. I feel I make a difference for my hotels and support the values, mission and culture of the company

Review from Customer Success Dept

Everyone is so personable, relatable, and approachable. There is transparency here unlike anything I've seen before.

Review from Customer Success Dept

They seem to care about the people as well as goals. They have a plan and are good at communicating it and making changes as needed.

Review from Customer Success Dept

Goal focused and demonstrates a genuine compassion for all employees

Review from Customer Success Dept

The communication and updating they provide

Review from Customer Success Dept

All associate meetings They interact with associates and hotel owners at convention

Review from Customer Success Dept

The Stay At Choice program is pretty incredible. You can get paid well at many companies but this is a perk we can only offer by continuing to work at Choice.

Review from Customer Success Dept

How clear it is that Choice is invested in the well-being of every single person that works here. There are amazing 'little things' our benefits provide that just contribute to overall physical and mental health far beyond just providing insurance coverage.

Review from Customer Success Dept

Health care and flexible time off

Review from Customer Success Dept

401K and Bonus Plans in previous years.

Review from Customer Success Dept

benefit options for health care

Review from Customer Success Dept

Annual pay increase doesn't match inflation. I could probably switch companies and make more.

Review from Customer Success Dept

Inflation and the increase in wages and opportunities with other companies.

Review from Customer Success Dept

better training on resources and new initiatives

Review from Customer Success Dept

Its not always about the pay, but more about how connected and valued you feel in the company. The last 3 years have been difficult and I feel that the connection between the executive team and the employees, as well as the franchisees has grown farther and farther apart.

Review from Customer Success Dept

Yearly raises are nice but they do not keep up inflation. I could probably switch companies and get paid more.

Review from Customer Success Dept

We are like a giant family. If anyone is struggling, they don't ever have to struggle alone. Everyone is very supportive and we're all team players, its bred into us from day one.

Review from Customer Success Dept

dependable to assist in achieving team goals. Always ready to collaborate to improve productivity.

Review from Customer Success Dept

the collaboration and encouragement they provide

Review from Customer Success Dept

Truly an all for one and one for all culture. Everyone on my team is helpful when asked a question

Review from Customer Success Dept

The people on our team are extremely hard working and passionate about taking care of our franchisees. They treat others the way they would like to be treated.

Review from Customer Success Dept

Leadership is fully transparent so you can always connect the dots between your own work or projects and the company's yearly goals. You get the sense of accomplishment in knowing your work actually matters every day.

Review from Customer Success Dept

The investment they make in allowing the employees to grow professionally

Review from Customer Success Dept

Constantly innovating to improve results for our hotel owners

Review from Customer Success Dept

I love that they strive to be diverse and inclusive and make that a priority. They truly seem to care about people.

Review from Customer Success Dept

The health and well being of all associates has been the priority for senior management. This is so appreciated.

Review from Customer Success Dept

Even though I work remotely, I'm never 'alone'. I always know there are people here to support me, cheer me on, help me achieve my career goals, and that also care about me as a person.

Review from Customer Success Dept

Finding success for our customers

Review from Customer Success Dept

I get to work on different items each day and travel when needed

Review from Customer Success Dept

assisting, teaching and consulting with my customers - hotel owners

Review from Customer Success Dept

Interaction with peers and hotel owners, even if via zoom.

Review from Customer Success Dept

I believe we are focusing on the wrong things right now and should be listenning more to the franchisees and what they want and need. I also believe there are some people leading the team that are just driving people away. Almost weekly we have someone quit, theyre driving good people away.

Review from Customer Success Dept