CIENCE Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
This is hands down the best company environment I have ever experienced. Amazing culture.
Review from Customer Success Dept
It has changed my life - and it has made me excited to grow professionally
Review from Customer Success Dept
What do you like best about the leadership team?
The openness and approachability of them
Review from Customer Success Dept
Excellent management, everything works as the Swiss watches; they invest in us, they care about us; there is an opportunity for professional growth & development
Review from Customer Success Dept
They are transparent and truly open to honest feedback and ideas
Review from Customer Success Dept
They treat every employee as an important member of the team/family no matter their position.
Review from Customer Success Dept
How approachable they are - I feel safe reaching out to them for help if needed and they do their best to be invested and involved at all levels of the company.
Review from Customer Success Dept
What does the leadership team need to get better at?
There aren't any Leadership reviews of CIENCE yet.
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What is the best part about your compensation package?
The insurance is too expensive for a family of four
Review from Customer Success Dept
Bonuses, salary and Medical Insurance
Review from Customer Success Dept
Opportunities for bonuses and/or commissions
Review from Customer Success Dept
The commission structure with the hourly pay
Review from Customer Success Dept
I know what I am paid for
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I think compensation across all levels should be justified by the Role the person takes within the company. When MS can get the same compensation as a TL or TM, it demotivates employees to grow further.
Review from Customer Success Dept
the compensation/efforts/responsibility ratio is unbalanced from a position to another.
Review from Customer Success Dept
Having fairest bonus schemes and salaries. Callers are earning more money than Leaders, TMs and PMs. (For instance)
Review from Customer Success Dept
The content of messages about work are not in kind form. Increase salary
Review from Customer Success Dept
The scope of work increased significantly, but the compensation rate stays the same. The main rule of CIENCE is "do or die", so or you do your job and overwork on a daily basis or quit, no balance.
Review from Customer Success Dept
What are some of the best things about your team?
Their willingness to help each out when it is needed
Review from Customer Success Dept
T- is for team. One game, one rules, one aim and everyone is passionate about that
Review from Customer Success Dept
Wide variety of perspectives and backgrounds
Review from Customer Success Dept
We support each other during our loses and celebrate each others wins
Review from Customer Success Dept
Everyone is always ready to jump in and help. I never have to worry about leaning on my teammates because we all show up for each other.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of CIENCE yet.
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What is most positive about the culture and environment at your company?
The people, without question the people
Review from Customer Success Dept
Congratulations on b'days, anniversaries, small and big personal victories, presents, care, personalized approach (you know it is so pleasant when the CEO or VP congratulates you personally in DM on you birthday
Review from Customer Success Dept
People feel empowered and seem to genuinely care about the success and growth of the company
Review from Customer Success Dept
We are like a family. Support is amazing at all levels.
Review from Customer Success Dept
There is no superficial formality across departments or management levels. Everyone has great rapport whether you're at entry-level or CSuite. It is just a very "easy to communicate in" environment.
Review from Customer Success Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of CIENCE yet.
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What did you like most about the interview process?
The positive energy they showed
Review from Customer Success Dept
It was moderately difficult, but I really liked that HR dept cares about the level of their future employees. They don't employ everyone. I had 2 interviews and 1 test.
Review from Customer Success Dept
Quick responses/communication from the interview team. Very transparent - Nothing was left uncovered. Friendly meetings over Zoom. Not too stressful - Very informative and conversational.
Review from Customer Success Dept
That I was able to speak with members of the C-Suite directly.
Review from Customer Success Dept
They did not expect me to come in knowing everything about what they did, they were quick to answer questions and very welcoming.
Review from Customer Success Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of CIENCE yet.
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What makes you most happy at work?
Knowing im working to improve businesses beaide the one i work for
Review from Customer Success Dept
Challenges, dynamics, multi tasks, communication with so many people around the world, feedbacks on your work
Review from Customer Success Dept
The opportunity to help people on a daily basis with their own work
Review from Customer Success Dept
The interaction between coworkers and working towards advancing within the company.
Review from Customer Success Dept
The people - I genuinely enjoy working with my coworkers
Review from Customer Success Dept
What's going wrong and how can it be improved?
Hard to gain quota especially when at the end of the month we get bad projects.
Review from Customer Success Dept
What do you like best about your company?
Everything is pretty great here
Review from Customer Success Dept
The support across all teams.
Review from Customer Success Dept
What would you most like to see improved at your company?
More growth fr everyone here
Review from Customer Success Dept
An initial training outline listing day by day tasks and resources.
Review from Customer Success Dept