ContactPoint360 Training Department Employee Reviews
Briefly describe your overall experience at your company
What do you like best about the leadership team?
The ability to foster a positive, empowering culture while driving results through clear vision and strategic thinking.
Help trainees like me to accomplish things that needed to accomplish it could be the understanding of our role, or it could be helping how to use tools and etc...
Joseph and Liam are game player and always help us to improve
Integrity, Empathy, Innovation, Vision and Passion
the leadership team is very hands on
What does the leadership team need to get better at?
Fair wages, bring back Overtime Pay for supports. Have the Support Team to create decisions and not just follow top-down directives. Give immediate supervisors the power to decide the continued employment of the worker. If the executive team can afford to travel, then they should pay workers fairly
Take our concerns as a priority, be proactive, and make some retention efforts before the employee goes. Think more about a team's well-being than just a few people. realize that increasing people's salaries and benefits keeps people happy and motivated too.
Communication and salaries. They are not competitive
What is the best part about your compensation package?
The HMO benefits because it can really help me in the future
From what I have seen from my salary rate package it seems totally fine as a trainee myself however as I work myself in the company, I would be expecting to somehow bump up my salary a little bit and lastly, I just hate how we get taxed heavily by our government.
You've got to enjoy what you worked for
It can somehow suffice daily needs.
Best part about my compensation...
Why do you feel undervalued and what would make you feel better about your compensation?
No holiday and doule pay for staff
There are cases that I have to do an extra mile of work, such as training the other sites employees or some admin tasks that I have to extend my time unpaid, and I don't get extra allowance for doing those, other sites gain revenues for what I've done but I don't get something in return.
too much deductions or not enough compensation
I am now earning the standard rate in my profession, however at the expense of Overtime and Holiday Pay. This is a complete reversal of benefit and goodwill as it ensures a lower budget for the wages of the Officers (Support Group) meanwhile our company grows and exceeds targets.
A salary increase ( it´s been close to 2 years with the same), reachable bo
What are some of the best things about your team?
Very approachable and I can ask anything especially that I'm a newbie to this industry.
They are friendly and also since we are only 8 people in a team but everything is totally fine at the moment.
cooperative, flexible, understanding and game player
teamwork, empathy, have fun together and innovation
Fun and interactive, so happy to be a part of my team.
What do your coworkers need to improve and how could you work together better?
We as a team need to be humble, recognize that we are not perfect, and realize that we need to say hi, respect each other work, and not give opinions of other's work, because we are partners, not our peer bosses.
Agents need to be profiled better. Attitude problems ahould have more severe consequences. It takes a yeat of observation to really remove them
What is most positive about the culture and environment at your company?
The company is very much welcoming.
The vibe, clean pantry and with lockers with entertainment like the ps5 and the billiard.
inclusivity, engaging and our manager knows how to handle his people
Almost all of the employees including the security team are very approachable.
For having a Non toxic culture environment
What needs to change to make the company culture better?
The company is small so words spread like wildfire. How about we teach everyone to mind their own business. I'm tired of pleasing people whom I'm not even aware of their existence make comments on what LEGAL, APPROPRIATE, THINGS I DO in the workplace. Can't a working man just eat a sandwich in peace
to unite the CP culture, this is not about enemy campaigns, where you cannot talk to another campaign person. try to unite everyone
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
I can go along with my co-workmates, and I can improve my English speaking skills
Just to see the numbers go up from how many times I have flip and trying to catch up from the number 1 most flips in our account.
friends, friends friends as they make everything bearable
The non-toxic work environment especially with my team.
Getting to see my team complete
What's going wrong and how can it be improved?
No follow up by the managers and coordinator regards myself, few incentives and salaries are not competitive.
There are no incentives and allowances for agents. The facilities are not satisfactory. It would be nice to have an area to rest.
What do you like best about your company?
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What would you most like to see improved at your company?
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