Convergys Company Culture
Convergys Culture
This score is derived from employee ratings & reviews3.0/5
Convergys' Overall Culture is rated C-
Top Rated Culture Dimensions
Environment
BTeam
BWork Culture
B-Manager
C+Outlook
C+Convergys CEO
Bottom 45%Bottom 45% of Similar Size Companies on Comparably
Andrea Ayers
66 /100
See More
Diversity at Convergys
Bottom 35%Bottom 35% of Similar Size Companies on Comparably
C-
Diverse employees at Convergys have rated Team, Work Culture, and Outlook as the highest categories they have scored
Women at Convergys
Bottom 40%Bottom 40% of Similar Size Companies on Comparably
C
Women at Convergys have rated Team, Environment, and Work Culture as the highest categories they have scored
Convergys eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 45%Bottom 45% of Similar Size Companies on Comparably
Recommend to a Friend?
-7
Convergys employees are -7% more likely to recommend Convergys as a great place to work
| 36% | Promoters |
|---|---|
| 21% | Passives |
| 43% | Detractors |
Working at Convergys
Working at Convergys is rated below average by 80 employees, across various culture dimensions. Convergys employees rate Environment highest among all categories, and think that Office Culture and Compensation have the most room for improvement, putting Convergys’s culture in the Bottom 35% compared to similar sized companies on Comparably and in the Bottom 40% compared to other companies in Cincinnati, OH. See below in detail how working at Convergys was rated by employees.
Overall Company Culture at Convergys
C-
Overall Company Culture at Convergys is rated C-
Last updated months ago
Bottom
35%
Convergys ranks in the Bottom 35% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score
Convergys Employee Reviews
Out of 176 Convergys employee reviews, 63% were positive. The remaining 37% were constructive reviews with the goal of helping Convergys improve their work culture.
| Positive Reviews | 63% |
|---|---|
| Constructive Feedback | 37% |
Positive Reviews From Convergys Employees
- What do you like best about your company?There is really nothing I like about the company.
- What is most positive about the culture and environment at your company?The team members that I work with are supportive.
- What are some of the best things about your team?They are always willing to help each other out.
Constructive Feedback From Convergys Employees
- What does the leadership team need to get better at?It should be core management and ethics
- What would you most like to see improved at your company?Pay, consistency, and the management
- What's going wrong and how can it be improved?They need to pay better, stop switching people from team to team. Provide consistency.
Convergys Company Information
Convergys Company Overview
relationship management solutions
Convergys Mission, Vision & Values
Convergys Mission Statement
Our Mission represents what we do each day. This is more than a set of business words, because our Mission reflects who we are at our core, a people-focused business of dedicated professionals, speaking 58 languages and working from more than 140 locations in 33 countries. Check out the video below to see what our CEO, Andrea Ayers, and our team from around the globe has to say about our Mission.
Convergys Vision Statement
As a global leader in customer management, we have a responsibility to invest our talent and resources by supporting our communities’ capacity to build a stable, skilled, and healthy society. Our multinational footprint provides an incredible opportunity to reach out to the communities in which we operate. Through our Social Responsibility program, we address issues that are specific to local needs and relevant to our business. We build lasting community partnerships with groups that support the following: Workforce Preparedness – providing education and training to help individuals develop a successful career Health & Wellness – supporting our communities’ access to healthy living Stability – creating opportunity for our communities to live well by addressing the challenges of daily living: child care, shelter, hunger, transportation and financial literacy
Convergys Values
- Put Customers First
- Grow As a Team
- Do the Right Thing
- Serve the Community
| Headquarter | 201 East Fourth Street Cincinnati, OH 45202 United States of America |
|---|---|
| Website | www.convergys.com |
| Founding Date | 1998 |
| Tel | 7038855952 |
| Company Status | Public |
| Stock | CVG |
| Jobs | www.convergys.com/careers/na/united-states |
| Social Sites |
Culture Video
Our Values
Convergys Employees
80 employees at Convergys have reviewed Convergys across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 80 Convergys employees give their leadership a grade of C, or Bottom 40% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Convergys are not very pleased with their total compensation at Convergys, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Convergys are generally satisfied with their team. 80 Participants grade the quality of their coworkers a B. The majority believe the meetings at Convergys are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Convergys believe the environment at Convergys is positive. Most Participants believe the pace of work at Convergys is comfortably fast. About 75% of the employees at Convergys work 8 hours or less, while 1% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Convergys are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Convergys employees generally work 8.5 hrs a day
Work Hours
A Day in the Life
Employees at Convergys report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at Convergys have 0 meetings
Meetings
A Day in the Life
86% of Convergys employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Convergys employees most often take 0-10 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
43% of Convergys employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Convergys employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
70% of Convergys employees call their work environment positive
Environment
Joining Convergys - Employee Onboarding
The prevailing opinion from employees about joining Convergys is that the company was prepared on their first day. Convergys employees concluded that their overall onboarding experience was positive. 83% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Convergys KPIs and OKRs
At Convergys 75% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Convergys' KPIs and OKRs is essential for its success. Out of 16 Convergys employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 11 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Featured Press for Convergys
Convergys CEO & Leadership
Convergys CEO - Andrea Ayers
66 /100
Andrea’s approval rate is lower compared to CEOs at similar sized companies, putting Andrea in the Bottom 45% of all CEOs of similar-sized companies on Comparably, and in the Top 50% compared to CEOs of all other companies in Cincinnati, OH. Andrea Ayers’s employees rank Convergys in the Top 25% for Environment, in the Top 35% for Team, and in the Top 40% for Work Culture. Ayers is generally unpopular with Convergys employees, but ranks especially low with employees in the IT department, and by employees with the company for Less than 1 Year and employees with 3 to 6 Years experience. However, employees in the Operations department have a slightly more favorable view of the CEO. When compared to Convergys’s competitors, Andrea Ayers ranks below both Infosys CEO Salil Parekh and Alorica CEO Mike Clifton and Max Schwendner.
Convergys Leadership
The Convergys Executive Team is rated a “C-” and led by CEO Andrea Ayers, Chief Administrative Officer, General Counsel & Corporate Secretary Jarrod Pontius, and Chief Accounting Officer, Senior Vice President and Controller Taylor C. Greenwald
Andrea Ayers CEO / President
Ms. Andrea J. Ayers has been the Chief Executive Officer since October 2012 and President of Convergys Corporation since... read more
Jarrod Pontius Chief Administrative Officer, General Counsel & Corporate Secretary
Mr. Jarrod B. Pontius has been the Chief Administrative Officer and General Counsel of Convergys Corporation since July... read more
Taylor C. Greenwald Chief Accounting Officer, Senior Vice President and Controller
Mr. Taylor C. Greenwald has been the Chief Accounting Officer of Convergys Corporation since January 23, 2011. Mr.... read more
Lloyd M. Wirshba Chief Commercial Officer of North America
Mr. Lloyd M. Wirshba has been Chief Commercial Officer of North America at Convergys Corporation since September 2015.... read more
Cormac Twomey Chief Commercial Officer
Mr. Cormac Twomey has been Chief Commercial Officer at Convergys Corporation since November 2017. Mr. Twomey served as... read more
Kathy Juve SVP Digital Operations and CMO
Kathy Juve serves as the SVP Digital Operations and CMO for Convergys. Kathy started at Convergys in January of 2016.... read more
L Whittingham VP, Operations
L Whittingham serves as the VP, Operations for Convergys. L started at Convergys in December of . L is based in the... read more
Lynita Durrant VP, Operations
Lynita Durrant serves as the VP, Operations for Convergys. Lynita started at Convergys in December of . Lynita is based... read more
Debbie Ashley VP of Operations
Debbie Ashley serves as the VP of Operations for Convergys. Debbie started at Convergys in December of . Debbie is based... read more
Convergys Salaries
How much does Convergys pay?
How much do people at Convergys get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Convergys is $135,780, or $65 per hour, while the estimated median salary is $136,611, or $65 per hour.
At Convergys, the highest paid job is a Director of Sales at $287,000 annually and the lowest is a Desktop Support at $35,006 annually. Average Convergys salaries by department include: Marketing at $132,299, Customer Support at $74,002, Product at $163,472, and Communications at $230,191. Half of Convergys salaries are above $136,611.
68 employees at Convergys rank their Compensation in the Bottom 30% of similar sized companies in the US (based on 228 ratings) while 67 employees at Convergys rank their Perks And Benefits in the Bottom 30% of similar sized companies in the US (based on 83 ratings).
Salaries contributed from Convergys employees include job titles like Receptionist, Desktop Support, and Director of Sales. Comparably data has a total of 5 salary records from Convergys employees.
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $68k | $68k | 1st Percentile |
17th Percentile $102k | $102k | 17th Percentile |
33rd Percentile $137k | $137k | 33rd Percentile |
50th Percentile $190k | $190k | 50th Percentile |
67th Percentile $241k | $241k | 67th Percentile |
83rd Percentile $287k | $287k | 83rd Percentile |
100th Percentile $301k | $301k | 100th Percentile |
$135,780*
Average Compensation
$136,611*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Convergys Salaries by City
Convergys Salaries by Department
Diversity & Inclusion at Convergys
Diverse employees at Convergys score the company 62/100 across various culture categories, placing Convergys in the Bottom 35% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Convergys across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Convergys Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
- Tuition Reimbursement
- Employee Stock Purchase Plan
Office Perks
- Work From Home Policy
- Unique Office Space
Convergys PTO
Convergys' PTO and Vacation policy typically gives 0-10 days off a year with 57% of employees expected to be work free while out of office. Paid Time Off is Convergys' most important benefit besides Healthcare when ranked by employees, with 50% of employees saying it is the most important benefit. Convergys' benefits and PTO Package averages to represent a less than $500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Frequently Asked Questions regarding Convergys
What is Convergys address?
Convergys location is at 201 East Fourth Street
Who is the CEO of Convergys?
Convergys CEO is Andrea Ayers, their score by employees is 66
What is Convergys eNPS?
The eNPS for Convergys is -7
What is Convergys revenue?
Convergys revenue is $3B
What is the salary for Paralegal in Convergys?
Paralegal average salary in the US is 70k
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