Diligent Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
I am continually stretched and i am contributing to the future of Diligent
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Diligent has a clear vision and are executing against it
Review from Customer Success Dept
They openly provide information related to business decisions.
Review from Customer Success Dept
Empathetic team - working remote during COVID really helped illustrate to me that exec leadership is human, too, and has so many of the same work/home balance issues we do. They're been transparent and supportive through so many challenges. I feel very seen.
Review from Customer Success Dept
I like the fact that the leadership team holds the company to high standards and is inclusive and transparent so that all team members can readily buy in to the company's vision and values.
Review from Customer Success Dept
What does the leadership team need to get better at?
Stop finding ways to pay employees less, and take accountability for fundamentally broken or half-finished products.
Review from Customer Success Dept
What is the best part about your compensation package?
Fair salary and comp package
Review from Customer Success Dept
4% 401 k match is fantastic.
Review from Customer Success Dept
It's market competitive and motivating, providing sufficient incentive to foster long term tenure with the company.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Not enough emphasis on the needs of non-Boards employees and the customer base. Financial and benefits disparities between US and non US employees.
Review from Customer Success Dept
Pay me more; I recently moved into a senior role but due to changes in comp structure I am forecasted to make less this year than I have the previous two years.
Review from Customer Success Dept
What are some of the best things about your team?
Open minded to change and honesty in their day to day feedback
Review from Customer Success Dept
Trust is paramount to the team, everyone trusts each other to be an amazing resource for each other and for customers and they are always willing to help.
Review from Customer Success Dept
I love my team. Everybody has a particular strength that creates a full powerhouse of awesomeness.
Review from Customer Success Dept
They are all very skilled at what they do and they care about bringing their best effort to their work every day for the benefit of the company and its customers.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
Many of my coworkers are very new; they need more robust training and onboarding around processes.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
Ability to continually be challenged
Review from Customer Success Dept
We do what every is required to assist customers.
Review from Customer Success Dept
We're growing more diverse by the day, and while we have not been able to meet all of the recent new hires in the organization we have social media channels and zoom gatherings to bring people together and share and celebrate what makes us unique and a strong collective group.
Review from Customer Success Dept
There's a sense of common purpose and mission, and the company does a good job overall on living up to its values.
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Successful customer outcomes and high praise
Review from Customer Success Dept
Working with the customers and with my team.
Review from Customer Success Dept
Making prospective and existing customers happy. Resolving pain-points and helping them work more efficiently. There is no better satisfaction than knowing you are helping others.
Review from Customer Success Dept
The opportunity that each day brings to contribute in a meaningful way.
Review from Customer Success Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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