Epiq Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Quarterly all-hands meeting are great.
Review from Customer Success Dept
Invested in the employee experience. Consistently demonstrating goal of balancing corporate expectations and individual personal development/outcomes.
Review from Customer Success Dept
Open communication and clarity of goals
Review from Customer Success Dept
They are always looking for ways to improve the employee experience which helps in hiring and retention.
Review from Customer Success Dept
Clear objectives from good people who care about the business, our clients and employees.
Review from Customer Success Dept
What does the leadership team need to get better at?
Pay transparency and equity on titles
Review from Customer Success Dept
What is the best part about your compensation package?
Not comparable to previous package, lots of benefits I would never use. I'd rather have a health spending account.
Review from Customer Success Dept
That is hard to say as it is all just average. I would say thought this is not part of the compensation, but is a perk of working at Epiq is the company culture, the employee engagement learning, and the ERG.
Review from Customer Success Dept
I am grateful to make a good salary with bonus.
Review from Customer Success Dept
There are many supplemental options offered.
Review from Customer Success Dept
Being trusted to work 100% remote
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I'm told I'm not making what I should be for the job I do. Pay bands are not followed at all. I spent three years with a title and never was paid what the payback said I should be. I was paid below the payband
Review from Customer Success Dept
Compensation could be more competitive and commiserate with industry averages, performance evaluations, tenure, subject matter expertise, and tenure.
Review from Customer Success Dept
Benefits could be improved. YoY salary increases are typically below inflation rate.
Review from Customer Success Dept
being paid more. my bonus is okay
Review from Customer Success Dept
Annual Raises do not match inflation. Benefits are only "ok".
Review from Customer Success Dept
What are some of the best things about your team?
Believe in each other and support.
Review from Customer Success Dept
Dedication to each other, their teams, and our clients.
Review from Customer Success Dept
Collaborative; Supportive; Inclusive; Talented; and Highly Skilled
Review from Customer Success Dept
Enthusiastic, Smart, Caring - they are a great team.
Review from Customer Success Dept
Trust, reliability, transparency, easy to communicate with
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
My coworkers and the team I'm on.
Review from Customer Success Dept
Core company values match my own.
Review from Customer Success Dept
Values are defined and everyone works to align with our goals. The environment is positive, though incredibly fast-paced.
Review from Customer Success Dept
I feel supported and listened to by my colleagues, I have flexibility to set my schedule.
Review from Customer Success Dept
The celebration of different cultures and different people. It makes Epiq what it is. You feel you can be successful being who you are.
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Doing an excellent job and completing a task.
Review from Customer Success Dept
Engaging with colleagues. Facilitating staff growth and engagement. Filling a critical role in one of the pillars of democracy which is to settle conflicts within the legal system.
Review from Customer Success Dept
The work we do is complicated and necessary. The people we work with are smart and capable.
Review from Customer Success Dept
Accomplishing good things for my clients.
Review from Customer Success Dept
I am happy working with great teams and seeing their success.
Review from Customer Success Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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