Epiq Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Best job I've ever had. And I left and came back, so I know.
Review from Customer Success Dept · Posted 6 days ago
Review from Customer Success Dept · Posted 6 days ago
Review from Customer Success Dept · Posted 6 days ago
Review from Customer Success Dept
What do you like best about the leadership team?
I like that I am treated as a person and not just another employee.
Review from Customer Success Dept · Posted 5 days ago
Smart, fair, cares about our business and people.
Review from Customer Success Dept · Posted 6 days ago
Open communication, good availability, consistent and constructive feedback.
Review from Customer Success Dept · Posted 6 days ago
What do you like best about the leadership team
Review from Customer Success Dept · Posted 6 days ago
Quarterly all-hands meeting are great.
Review from Customer Success Dept
What does the leadership team need to get better at?
Pay transparency and equity on titles
Review from Customer Success Dept
What is the best part about your compensation package?
My salary and bonus structure.
Review from Customer Success Dept · Posted 6 days ago
It's reliable and the company match for savings is appreciated.
Review from Customer Success Dept · Posted 6 days ago
Not comparable to previous package, lots of benefits I would never use. I'd rather have a health spending account.
Review from Customer Success Dept
That is hard to say as it is all just average. I would say thought this is not part of the compensation, but is a perk of working at Epiq is the company culture, the employee engagement learning, and the ERG.
Review from Customer Success Dept
I am grateful to make a good salary with bonus.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The large amount of work and stress that goes with this career deserves more pay than given. Because of that and the economy, my family can also not afford the healthcare benefits because I cannot afford anything else to come out of my paycheck.
Review from Customer Success Dept · Posted 5 days ago
Why do you feel undervalued and what would make you feel better about your compensation
Review from Customer Success Dept · Posted 6 days ago
I'm told I'm not making what I should be for the job I do. Pay bands are not followed at all. I spent three years with a title and never was paid what the payback said I should be. I was paid below the payband
Review from Customer Success Dept
Compensation could be more competitive and commiserate with industry averages, performance evaluations, tenure, subject matter expertise, and tenure.
Review from Customer Success Dept
Benefits could be improved. YoY salary increases are typically below inflation rate.
Review from Customer Success Dept
What are some of the best things about your team?
Good people, working together, driven by common values but also bringing different perspectives tot the table.
Review from Customer Success Dept · Posted 6 days ago
collaborative, everyone is invested in each others success.
Review from Customer Success Dept · Posted 6 days ago
What are some of the best things about your team
Review from Customer Success Dept · Posted 6 days ago
Believe in each other and support.
Review from Customer Success Dept
Dedication to each other, their teams, and our clients.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
Everyone has a place here. I love that Epiq has extra groups, like Epiq Pride and leadership groups.
Review from Customer Success Dept · Posted 5 days ago
Common values of putting clients and class members first. Everyone is well intentioned to get the work done and done well.
Review from Customer Success Dept · Posted 6 days ago
People know when to focus and when to interact more casually.
Review from Customer Success Dept · Posted 6 days ago
What is most positive about the culture and environment at your company
Review from Customer Success Dept · Posted 6 days ago
My coworkers and the team I'm on.
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
I enjoy being successful. When I do something new correctly for the first time, it brings me so much joy and pride. I also love that our clients love our work!
Review from Customer Success Dept · Posted 5 days ago
When I feel like I add value and assist with unique issues or problems that align with my skill set. I also really like teaching people about the business and mentoring.
Review from Customer Success Dept · Posted 6 days ago
Seeing my clients and colleagues successful in their projects and experiences with each other.
Review from Customer Success Dept · Posted 6 days ago
What makes you most happy at work
Review from Customer Success Dept · Posted 6 days ago
Doing an excellent job and completing a task.
Review from Customer Success Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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