Firstup Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
Welcoming and challenging. There is always opportunity to do more and lean into more work.
Review from Customer Success Dept
What do you like best about the leadership team?
very easy to talk to whenever there is an issue and even when there isn't. very clear goals
Review from Customer Success Dept
The leadership team have a clear vision and set a good example for the core values at Firstup
Review from Customer Success Dept
Clear and concise communication and objectives
Review from Customer Success Dept
They are extremely open and free to chat. My previous roles, I would never have communicated with leadership teams whereas I have spoken to the majority of ours already. They are all ridiculously friendly and very nice to talk to. It's been very refreshing meeting them all
Review from Customer Success Dept
Transparency and clear direction on what we are trying to achieve as an organisation.
Review from Customer Success Dept
What does the leadership team need to get better at?
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What is the best part about your compensation package?
good pay and knew the job before I started so knew what I was getting paid for.
Review from Customer Success Dept
Private medical insurance is very important to me so great to have this
Review from Customer Success Dept
The fruity drinks benefit and/or distance days.
Review from Customer Success Dept
Good base salary for the industry and reasonable bonus plan.
Review from Customer Success Dept
Insurance options, but EAP could be improved and more wellness programming
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
There aren't any Compensation reviews of Firstup yet.
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What are some of the best things about your team?
very easy to get along with and very approachable even with stupid questions
Review from Customer Success Dept
Culture of inclusivity and we foster a positive environment where we lift each other up and show recognition for great work
Review from Customer Success Dept
Friendly and helpful, also very welcoming
Review from Customer Success Dept
We are all very friendly and can communicate personally as well as professionally.
Review from Customer Success Dept
Good culture and similar outlooks on wanting to be true parts of the company's success.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
everyone is nice and very open
Review from Customer Success Dept
recognition is key and we support our people in developing themselves
Review from Customer Success Dept
I think the overall social element is fantastic. I think that generally comes from good recruitment as everyone employed here is extremely friendly and welcoming. It gives an awesome vibe anytime you are in the office
Review from Customer Success Dept
Regular investment in spending time together outside of work to foster cross departmental relationships
Review from Customer Success Dept
Even though people are busy there is a focus on preventing burnout. We also have a firm, confident tone with customers which helps build a repeatable process and protect our team from being overworked due to overcommitting to customer requests and miscommunications.
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
The people are really good at Firstup
Review from Customer Success Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
I just like my job really.
Review from Customer Success Dept
The work I do and knowing that is has a tangible impact. The support and positivity from my team and excitement from customers about the product get me up in the morning
Review from Customer Success Dept
Being surrounded by the right people definitely makes it much easier to work anywhere and Firstup have definitely recruited a great workforce that makes it a much better place to work.
Review from Customer Success Dept
A sense of purpose and meaning in what I do everyday for my customers and the company
Review from Customer Success Dept
my colleagues and when the platforms work right
Review from Customer Success Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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