Forethought Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
It's been a thrilling ride so far and one I hope to continue until we reach our company-wide goals.
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Very transparent and make quick decisions
Review from Customer Success Dept
Work-life balance. Leading by example.
Review from Customer Success Dept
It is abundantly clear that my leadership team knows me and cares about me and my career growth
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Their transparency, kindness, and humility!
Review from Customer Success Dept
Highly transparent, forward looking, honest, customer oriented -- it's a group of people that put a real focus on the people and the need to invest in the right thing to build a company in the long term. Definitely reserved in empty-promises and invested in big action.
Review from Customer Success Dept
What does the leadership team need to get better at?
For some it is involvement, for others it is strategy & comms. It is a shame that we lost some great people on the IC level this past year b/c executive blaming and gaslighting them and PIPing them. Also funny how other PIPs were lifted immediately after some people quite. . . anxiety 4 wht reason?
Review from Customer Success Dept
What is the best part about your compensation package?
The salary is very good and fair
Review from Customer Success Dept
Over market compensation and earning potential is aligned with your role and goals.
Review from Customer Success Dept
Paid healthcare dental. We should consider adding a wellness program/stipend, and more swag!
Review from Customer Success Dept
We have very good insurance benefits
Review from Customer Success Dept
Great base pay & bonus & stock options package!
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
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What are some of the best things about your team?
Trauma bonded, funny, hard workers, caring, extremely smart
Review from Customer Success Dept
Smart, hard working, customer centric team that goes above and beyond to grow the company and our customers value using our products.
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Diverse background that give everyone a different perspective.
Review from Customer Success Dept
They are all super smart, highly qualified, hard-working and fun people!
Review from Customer Success Dept
Diverse thinkers and experience. Smart and interesting. I enjoy learning and being challenged by them.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
Most people are open to listen and adjust current procedure and we all have a mindset of improving and prioritizing the best option. Similarly we are all very generous with our time for one another
Review from Customer Success Dept
Autonomy and trust. There is no micro-management. You are hired to do a job and if it's done to expectations and you are excelling at the role, you have complete autonomy in your work environment.
Review from Customer Success Dept
Transparency in terms of the financial direction of the company.
Review from Customer Success Dept
Transparency & kindness abound, and are celebrated
Review from Customer Success Dept
I love the ability to be yourself, access to anyone about anything. People work hard but enjoy a laugh.
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
The interview process was rigorous and intense, but everything had a purpose. I was actually hired for a different position than what I had applied for (and didn't know was even an open position) because they tested my skills and discovered a more perfect fit for me in the organization.
Review from Customer Success Dept
Very thorough but with effort to make it low stress.
Review from Customer Success Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
My coworkers and talking to good customers
Review from Customer Success Dept
Knowing that I am working on the cutting edge of disruptive, transformational, technology and getting it in the hands of top tier brands and companies to meet their automation and AI goals. It's exciting and fun to be a part of.
Review from Customer Success Dept
The openness each team is to collaborating with each other.
Review from Customer Success Dept
My work has the opportunity to directly contribute to the success of the company.
Review from Customer Success Dept
I love my actual work & my colleagues
Review from Customer Success Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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