Introhive Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Give the flexibility to manage my workload without micro managing.
Review from Customer Support Dept
What I like best about the leadership team is their transparency and approachability. They communicate openly about company goals and challenges, which makes it easier to stay aligned and feel involved in the bigger picture.
Review from Customer Support Dept
Transparency. ELT is not afraid to share data with the entire company about the direction, financials, etc..
Review from Customer Support Dept
They are transparent with everyone regarding upcoming goals, projections, financials, and they are easily approachable for any questions you may have.
Review from Customer Support Dept
The leadership team has open lines of communication.
Review from Customer Support Dept
What does the leadership team need to get better at?
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What is the best part about your compensation package?
I really value the additional perks like health coverage, retirement contributions, and especially the flexibility or work-life balance the company supports.
Review from Customer Support Dept
Wide range of services, unlimited PTO that you are encouraged to take
Review from Customer Support Dept
The Flexible time off, and we're one of the few Canadian companies to adopt this!
Review from Customer Support Dept
The company has great Benefits
Review from Customer Support Dept
The company has been fair with me since coming onboard.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
For the expectations of the role, the compensation is low in my opinion.
Review from Customer Support Dept
market rate for this type of job is higher than what is currently paid
Review from Customer Support Dept
What are some of the best things about your team?
Everyone takes accountability for their work, good or bad. There is very little "passing the buck", and plenty of cohesive cooperation.
Review from Customer Support Dept
One of the best things about my team is the strong sense of collaboration and mutual support. We communicate openly and share knowledge freely.
Review from Customer Support Dept
Collaborative, hard working, customer focused
Review from Customer Support Dept
We all work together really well, all pull equal weight, always willing to help each other out, and a fun group to be around!
Review from Customer Support Dept
Willingness to collaborate on tasks and projects.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
Everyone seems to be on the same page, pushing in the same direction, even when that direction changes regularly.
Review from Customer Support Dept
What I find most positive about the culture and environment at my company is the strong sense of collaboration and mutual respect. People are encouraged to share their ideas, take ownership of their work, and support one another.
Review from Customer Support Dept
The people and overall environment of interacting with co-workers is great,
Review from Customer Support Dept
Culturally everyone is encouraged to be themselves and participate outside of there own teams / respondsibilities.
Review from Customer Support Dept
Collaboration and teamwork! A positive workplace provides a sense of camaraderie where we are encouraged to collaborate across departments, share ideas freely, and support each other. This often leads to more innovation and a stronger sense of community within the company.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
I am free & encouraged to complete my work the best way I can. There is no micro-management, and trust from management to complete my tasks in a timely fashion without un-needed pressures.
Review from Customer Support Dept
A positive environment where people respect each other, communicate openly, and celebrate wins.
Review from Customer Support Dept
Involvement and solving complex technical problems for our customers (internal and external)
Review from Customer Support Dept
There is not a "most" answer for this question, it's a collection of everything (flexible time off, great team, the customers, the many events, work from home capability and so much more...)
Review from Customer Support Dept
My immediate team is great to work with
Review from Customer Support Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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