Macy's – Customer service is very poor, cannot get items I purchased online, got a fake tracking number, only to find out item did not leave store, no customer service to help

Macy's Claimed Company

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EMPLOYEE PARTICIPANTS: 2584

TOTAL RATINGS: 25085

CEO: Jeff Gennette

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Customer service is very poor, cannot get items I purchased online, got a fake tracking number, only to find out item did not leave store, no customer service to help

Other Employee Reviews for Macy's

What would you most like to see improved at your company?

Sometimes leadership doesn't have a clear direction.
Outlook review from Engineering Dept

What do you like best about the leadership team?

great encouragement to be grow as individual leaders
Leadership review from Marketing Dept

Briefly describe your overall experience at your company

Could have been much better but their approach seems to have some merit.
Review from Customer Support Dept

What's going wrong and how can it be improved?

Everyone has a gripe that needs to come out and nothing seems to be changing.
Outlook review from Operations Dept

What are some of the best things about your team?

Even though it's a small team we get the job done.
Team review from Operations Dept

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Macy's – Customer service is very poor, cannot get items I purchased online, got a fake tracking number, only to find out item did not leave store, no customer service to help

Customer service is very poor, cannot get items I purchased online, got a fake tracking number, only to find out item did not leave store, no customer service to help

Other Employee Reviews for Macy's

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