Culture, drive for success, respect.
What do you like best about the leadership team?
The ability to be able to talk openly an honestly to them about anything.
What's going wrong and how can it be improved?
Need more supporters. High ticket/chat volume becomes extremely overwhelming with frustrated clients and reps that don't train their clients properly.
Why do you feel undervalued and what would make you feel better about your compensation?
Not undervalued, as much as overworked and underpaid. The support team is part of the backbone of the company, but has remained stagnant with promotions/compensation for two years since I started.
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