Meltwater Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept · Posted 11 days ago
Review from Customer Support Dept · Posted 11 days ago
Supportive Environment: Worked alongside talented colleagues in a positive, collaborative culture.
Review from Customer Support Dept
What do you like best about the leadership team?
Respectful, understanding, supportive, influential, inspirational.
Review from Customer Support Dept · Posted 11 days ago
Approachable, my manager is invested in me as a person. Good collaboration with my immediate leadership team.
Review from Customer Support Dept
Supportive Culture, Collaboration and Inclusivity
Review from Customer Support Dept
I appreciate the leadership team’s supportive approach, clear communication, and openness to feedback. They create
Review from Customer Support Dept
Mentoring employees to reach their potential and encouraging them to grow.
Review from Customer Support Dept
What does the leadership team need to get better at?
Better, more equitable pay. Show as much interest in developing the Support team as selling your product (which goes down surprisingly often)
Review from Customer Support Dept
Communication, caring about their team members, getting to know them on more of a personal level rather than just professional. It will also help with them being more empathetic. They are so focused on the money, that they can leave people behind.
Review from Customer Support Dept
What is the best part about your compensation package?
Flexible Work Arrangements,Paid Time Off (PTO)
Review from Customer Support Dept
The best part of my compensation package is that it fairly reflects my work and performance, and it motivates me to continue improving.
Review from Customer Support Dept
Best part of my compensation package has insurance package that covers my family members.
Review from Customer Support Dept
neutral. not that great but not much overtime work
Review from Customer Support Dept
The basic pay and the leave credits, although I would be happier with yearly performance-based increase
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I was asked to take on more responsibility (an additional team of 9 FTE) without any change in compensation.
Review from Customer Support Dept
I would feel better about my compensation if there were clearer alignment between performance, scope of responsibility, and pay .
Review from Customer Support Dept
The compensation is quite good and its better to be quite high in future.
Review from Customer Support Dept
The hike is very low compare to last year
Review from Customer Support Dept
I've been told there's a variable component coming since I started but I have yet to see that reflected. Also, other positions in other parts of the company are getting promoted / raises, but there hasn't been that within my team.
Review from Customer Support Dept
What are some of the best things about your team?
They are all responsive and do their part to contribute to goals.
Review from Customer Support Dept · Posted 11 days ago
Collaborate and work collectively and effectively to achieve the goals.
Review from Customer Support Dept · Posted 11 days ago
Collaborative, smart, approachable, fun people
Review from Customer Support Dept
high trust, open communication, and a shared commitment to goals
Review from Customer Support Dept
I work with several incredibly smart, eager, capable people whom I trust to do a good job and who I am able to learn from.
Review from Customer Support Dept · Posted 17 days ago
What do your coworkers need to improve and how could you work together better?
The sales team and project managers need to communicate more and work closely to help and protect the company's profits and colleagues' interest instead of only focusing on meeting sales target.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The most positive aspect is the supportive and collaborative work environment
Review from Customer Support Dept · Posted 11 days ago
Lots of opportunities to connect with anyone in the company, operate independently, attack projects/problems in your own way, collaborate, and create friendships along the way.
Review from Customer Support Dept · Posted 17 days ago
People are collaborative, friendly, fun,
Review from Customer Support Dept
Supportive, collaborative, and inclusive environment built on trust and open communication
Review from Customer Support Dept
The most positive aspect of our culture is how supportive and inclusive everyone is. People respect each other and are always willing to help.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
It is really intense and an all day event, where you have already put in time over the phone sometimes more than once. It is a group setting so is intimidating, but a great way to shine.
Review from Customer Support Dept
Relatively relaxed, not as formal as other peoples experiences
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
My ability to perform my job at the highest level and serving as an example to others.
Review from Customer Support Dept · Posted 11 days ago
New Learning and collaborating with supportive teammates
Review from Customer Support Dept · Posted 11 days ago
What makes me happiest at work is learning new things, taking on new responsibilities, and seeing the results of my work.
Review from Customer Support Dept · Posted 11 days ago
Seeing someone on my team excel.
Review from Customer Support Dept · Posted 17 days ago
Autonomy to come up with process improvements and implement these.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Sales and delivery services teams middle management not working in sync to protect the interests of employees. Seem to only care about clinching deals without considering whether we have the resources to meet clients' expectations.
Review from Customer Support Dept
Need more supporters. High ticket/chat volume becomes extremely overwhelming with frustrated clients and reps that don't train their clients properly.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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