Motive Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
I have looked other places over time and I think very few places could honestly compare.
Review from Customer Success Dept
Best work culture, good work life balance, great compensation
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Perfect company, recognises hard work, data oriented and takes pride in their work!
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What do you like best about the leadership team?
Leadership team is focused on just praising and enabling of who makes the most noise instead of encouraging people who do actual work which kind of demoralizes people who work hard and tells them to focus on just showcasing all the time
Review from Customer Success Dept
They are real and transparent and tell you what they need and how we are going to be successful.
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clear communication, setting up right expectations
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The fact that they are invested in our growth
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The positive mindset, eager to listen and most importantly no-micro management.
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What does the leadership team need to get better at?
They have their favorites and let them run the show. They need to be better at investing in the rank-and-file employees who keep the business running. I feel expendable here. No one understands what it takes to be successful at my job, and when I try to educate them on that, I don't feel heard.
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Salary of the employees who do important work such as annotation and QA should be worth it as at the moment newly hired are being treated in an unfair manner.
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What is the best part about your compensation package?
It is a fair compensation and benefits package. It could be better, but it could also be much worse.
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competitive salary, additional benefits like - gym reimbursement etc.
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haha the money is good
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I like the bonus structure.
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base salary is good with OTE that's acheivable
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Why do you feel undervalued and what would make you feel better about your compensation?
to begin with, people that get hired on same role as me get paid more starting salary than what I get after 2 years
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as our company is growing fastly, i really really pray that it goes above and beyond, the compensation of the existing employees should progress too.
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The Currency conversion rate, USD To PKR
Review from Customer Success Dept
You see the inflation; it's not easy to manage everything on a couple of dollars. As much as I love my job and the company, I'm not satisfied with the compensation rate. There should be an increase.
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I do not feel like the compensation with the job responsibilities are completely fair, as the workload can be very demanding but the pay does not compare well when looked at amongst a few other departments/roles
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What are some of the best things about your team?
I have very strong, open, and long-lasting relationships with my colleagues.
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Good combination of required skills, understanding, they care for each other's well being
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the fact that they are very helpful
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supportive, listener, positive vibes and hard workers
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Team is very supportive and helpful
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What do your coworkers need to improve and how could you work together better?
Competitive behaviour is considered to be good in every team but it should be taken to a personal level. If this can be improved, the team can coordinate in a much better manner.
Review from Customer Success Dept
They need to be accountable for their work. In general, people are rewarded for dishing responsibility for their own work onto someone else. It's part of a system here that favors certain individuals and departments over others.
Review from Customer Success Dept
Sometimes the quality of work can be improved on, especially when it comes to taking ownership of cases and customer claims.
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Better communication skills and more professionalism. coworkers need to be aware that the other employee is also working as an equal employee.
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What is most positive about the culture and environment at your company?
gender pay disparity is very low
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The culture is very open and inclusive and it strives to motivate people to grow and succeed.
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Challenging tasks, interactive team even though we are geographically not located close to each other
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the friends that I made here
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culture is really good, especially the equality. and environment is really really good. the support and positive vibes
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
appreciative manager and a team that recognizes your efforts
Review from Customer Success Dept
My colleagues and the amount of growth and development I have had over the years I have been here.
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Impact that we are doing on daily basis on overall industry
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friends, work, coffee, snacks, and coffee as coffee is really important
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When a job is perfectly done and the customer recognises out effort.
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What's going wrong and how can it be improved?
I don't think it's understood what my department does or what it takes to perform our jobs. Much of my work is dictated by others. My knowledge is being wasted because of it. Understand the skills of your team and give them the authority to say no to time-wasting or low-value work.
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I have my doubts about leadership's ability to handle an economic downturn. Also, I feel our leadership lacks IPO experience
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As mentioned earlier the point of being treated as an equal should be made. Data annotators and QA employees are doing some of the most critical work and are not being treated as they are supposed to be.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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