Nextbite Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
I love the people I work with, they care about one another and our customers
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Facing feedback, I can see a genuine change in how they handle transparency and being open with the company
Review from Customer Success Dept
The transparency of their plans to reach their goals
Review from Customer Success Dept
More surveys of Restaurant Support before making changes to vital functionality/processes. More training for clients and help onboarding. Most clients seem thoroughly confused even after being onboarded for months.
Review from Customer Success Dept
We are all transparent and feedback is welcome and taken seriously!
Review from Customer Success Dept
Transparency! And this is the best a leadership team can do
Review from Customer Success Dept
What does the leadership team need to get better at?
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What is the best part about your compensation package?
At this place and time, there shouldn't be a split between salary and hourly. We all work hard and we all deserve equal benefits. Nobody here is doing a position less important than another so why are we being paid in a way that makes someone more valuable?
Review from Customer Success Dept
Healthcare and JOON. JOON could use an increase though.
Review from Customer Success Dept
Reimbursement for food delivery and WFH! It helps alot!
Review from Customer Success Dept
Options and growth are the best parts
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I love this company but believe a higher wage would make me feel more valued
Review from Customer Success Dept
People are amazing and the product is promising. But getting a higher compensation can make me less worry about other life stuff and I can concentrate more on the job, possibly putting more hours in the work from my personal time.
Review from Customer Success Dept
I don't necessarily feel undervalued, but I do think that the benefits could be a little less expensive for the employee or the pay for AMs could be increased some.
Review from Customer Success Dept
I feel I deserve higher pay for my job
Review from Customer Success Dept
What are some of the best things about your team?
My team is amazing. It's small but dependable and we work well together as a team.
Review from Customer Success Dept
I love my boss, he's the best, hard-working, funny, and caring
Review from Customer Success Dept
Everyone is so nice and helpful. Whenever I need help they always there to assist.
Review from Customer Success Dept
They are open to help and are very accommodating of issues. Also, they have a tendency of being humorous even on the WFH/Slack/Zoom work style
Review from Customer Success Dept
Everyone is approachable and very easy to communicate with
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
I think it comes from my manager and his approach but he keeps everything open and chill while also being supportive. I think it's a wonderful environment when things can feel uneasy sometimes.
Review from Customer Success Dept
Having coworkers available on slack and ready to help/answer any questions I may have
Review from Customer Success Dept
Things like this. The fact that the culture here is one of a company that keeps moral high and care what employees think.
Review from Customer Success Dept
The casual chit-chat with the people around us (including colleagues, managers, and leadership team)
Review from Customer Success Dept
That everyone seems to be on the same page in having an environment filled with positivity and not judgements towards others
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
When I get to meet with my team. It's not often we get to spend a notch of time together due to the nature of our position but I really enjoy getting to connect with them.
Review from Customer Success Dept
Being able to work remote
Review from Customer Success Dept
Helping customers. Easing some of their frustartions.
Review from Customer Success Dept
The excitement of learning new things everyday!
Review from Customer Success Dept
Creating the best product while providing the best customer service!
Review from Customer Success Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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