RedShelf Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
I've been here a couple months, nothing but pleasant experiences.
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Relatively positive with pockets of extreme happiness and also frustration
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People are kind and mean well, but most of them are being exploited.
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What do you like best about the leadership team?
I love that they are always willing to help with open arms!
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It is a solid cross-section of all teams from within RS
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Open doors, personable, supportive, encouraging of growth
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It's hard to say, working remotely, not having much contact with upper management makes it hard to evaluate. It feels like they are trying to find ways to grow the company. I do wonder about the high turnover. It seems like every month someone else is leaving.
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The willingness to help work through tricky situations and the genuine care for us as people.
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What does the leadership team need to get better at?
I would like the leadership team to value employee health by focusing on results, rather than time spent working. One person wearing multiple hats will never be as productive as one person with one clearly defined role. Your entire employee base needs to at least double in size.
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Understand customer needs; focus on reasonably-sized goals; value and practice transparency within the organization
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What is the best part about your compensation package?
The fact I can earn a bonus based off the companies accomplishments.
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the twice-monthly payment cadences (vs 1x a month or every 2 weeks)
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Starting out with 3 weeks vacation is a great perk. The Health Insurance is very affordable.
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We have great insurance. We are paid fairly.
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The potential for bonus pay and comprehensive benefits.
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Why do you feel undervalued and what would make you feel better about your compensation?
Compensation needs to be competitive with other companies in the industry. Example: A person in my role, at Google, makes almost $80K. I don't make anywhere near that. It is hard to stay at a company when compensation is so much higher somewhere else and makes employees feel undervalued.
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I would like to make more money
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We wear a lot of different hats and do a lot of different things. Especially when it comes to billing. Most companies have separate teams that carry out customer service and billing duties and there should be a separation of powers there. I have also taken on a lot more heavy hitting accounts.
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What are some of the best things about your team?
Everyone is always smiling and willing to help.
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the willingness to work together
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There is always someone willing to help
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Collaborative, organized, caring, hard working
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Everyone is always willing to help out or give advise.
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What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
They have created an environment where I feel comfortable being myself always offering words of encouragement.
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Most employees really do care about servicing our customers
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There is a lot of laughter
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Collaborative, supportive, clear expectations, caring
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Very open and honest colleagues! Feel comfortable in sharing information outside of work details.
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What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Learning new things about RedShelf.
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the challenges of improving processes.
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Seeing a plan come to fruition and people happy about the success
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Building relationships, watching content be provided for a fair price, face paced work
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Helping students achieve their goals and being a small part of their success is very humbling and rewarding!
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What's going wrong and how can it be improved?
I have had at least two VPs tell me you cannot be successful only working 40 hours a week at RedShelf, but none saw that as a problem. My advice? Start with the org structure. One manager should never be responsible for managing more than 5 people..
Review from Customer Success Dept
Same comments as management team question
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What do you like best about your company?
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What would you most like to see improved at your company?
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